My NBN service has been out since yesterday 2pm. I have placed a support call to Telstra a couple of times who provided me with the information that has been posted in outages.telstra.com however, I have no ETA on a fix and pretty much given the impression that it is out of Telstra’s hands. Needless to say I am not happy with the situation. Who is ultimately responsible for NBN services and how can I escalate?
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This is not good enough and extremely frustrating. The NBN service needs to be maintained 24/7 as an essential service just like electricity and water. You can not just force the service on people and not manage it accordingly especially when people are increasingly reliant on this.
I intend to not only go to the local Federal Member but also report the poor service to the Ombudsman. The government is out of its depth with this and increasingly irrelevant to Australia’s needs.