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Ethelred
Level 3: Gumshoe

NBN Sky Muster Satellite

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Will Telstra be offering plans for the NBN LTSS Sky Muster Satellite? If so when will they be available?

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Accepted Solutions
Support Team
Support Team
Accepted Solution

Re: NBN Sky Muster Satellite

Hi Ethelred

 

You can find the list of Sky Muster providers at: http://www.nbnco.com.au/connect-home-or-business/information-for-home/satellite.html

 

At this stage, we are not a provider. 

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29 REPLIES 29
Support Team
Support Team
Accepted Solution

Re: NBN Sky Muster Satellite

Hi Ethelred

 

You can find the list of Sky Muster providers at: http://www.nbnco.com.au/connect-home-or-business/information-for-home/satellite.html

 

At this stage, we are not a provider. 

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FrillyLizard
Level 1: Cadet

Re: NBN Sky Muster Satellite

I was talking to Telstra Satellite a couple of days ago about our Telstra satellite connection which has been playing up and costs us $599 a month for a 20GB plan. The technician (who did not know how to configure our Outlook for Mac - so was not very helpful) said that Telstra were migrating customers to SkyMuster Satellite and dates were in the pipeline for a 1st June installation on Lord Howe Island. Although Telstra were still waiting for the ok from the Minister apparently. So there is some mixed information from Telstra on SkyMuster.

 

New (metropolitan) customers who sign up to a Telstra home phone and Broadband bundle can get unlimited phone calls and 1000GB of data per month if they sign up for 24 months for a miniscule $99 per month. Are remote customers who pay $599 a month for a 20GB internet plan, and $799 for top up plans subsidising the metropolitan customers who get 50 times the data for a sixth of the price? See https://www.telstra.com.au/broadband/home-broadband . We have been a Telstra customer for 14 years and have paid in excess of $50,000 in internet fees over than time. You would think Telstra would reward our loyalty with some more reasonable plans, and get the metropolitan customers to pay a litlle extra so remote customers would not have to pay a small fortune for their internet.

Ethelred
Level 3: Gumshoe

Re: NBN Sky Muster Satellite

You should sign up to one of the Sky Muster providers ASAP you will get much faster internet than TELSTRA Satellite and better download for one tenth of the price. But the bandwidth on Sky Muster is a huge dissappointment overall with anything more than about 40GB per month costing a fortune (but not anywhere near the $599 per month).

Ethelred
Level 3: Gumshoe

Re: NBN Sky Muster Satellite

Thank you Dani39 Just checking. The only internet I can get here is Telstra mobile 4GX, so I have signed up with one of the Sky Muster providers I will get double the download for half the price. 

Weaknees
Level 1: Cadet

Re: NBN Sky Muster Satellite

How does one then go about getting out of a poorly performing (constant dropouts) outrageously priced wireless broadband plan, if you have to change providors? My only hope was that Telstra would be a providor and I could change "in house". Failure to provide agreed service has never been grounds for a no-penalty exit before..

Ethelred
Level 3: Gumshoe

Re: NBN Sky Muster Satellite

I would presume Telstra will release us from the wireless contracts without penalty given they are unwilling to provide NBN satellite services.  If not the Telecomunications Industry Onbudsman would be a point of contact. 

jessebovesse
Level 1: Cadet

Re: NBN Sky Muster Satellite

Let me know how you go with getting out of your contract, ethelred - I'm in the same boat!

Can we get a Telstra representatives comment on this please??

charlie581
Level 1: Cadet

Re: NBN Sky Muster Satellite

Very interested to see how you go. I received an email today from NBN Co, satellite service is now available at our address & need to select a provider. Looks like Telstra will not be an option & I'm keen to exist this expensive plan!
viewer
Level 8: Inspector

Re: NBN Sky Muster Satellite

Here is a copy and paste ex BIRRR in relation to Telstra and Sky Muster.

 

 

{ FROM TELSTRA: NBN SKY MUSTER UPDATE }

As discussed, from late-April 2016, nbn co will start providing services on its long-term satellite product called SkyMuster. The services are designed to reach the 'last three per cent' of Australian premises not served by nbn co's fibre, cable or fixed wireless networks.

Please be advised Telstra won't be re-selling NBN Co's satellite product at this time. We already offer fixed line and mobile broadband services in the vast majority of communities covered by this service and we continue to expand the reach of our mobile network to introduce mobile broadband to more rural areas.

The decision not to offer nbn co's SkyMuster product is not a reflection on the expected performance of this service or the anticipated customer experience.

We understand some customers may be disappointed with this decision, but we believe we can cater for the vast majority of our customers using our existing networks. We also know that in some circumstances people will be better off on NBN satellite and a range of specialists' satellite providers will choose to offer this service, providing rural and remote residents with a number of options.

We also understand the challenges regional and remote communities face in order to provide children with the best possible tools and support to further their education. This is why we have provided un-metered access to a number key education websites (in addition to those already unmetered) for all BigPond and Telstra Mobile Broadband.

Telstra's mobile network covers more than 2.4 million square kilometres. That means we reach 99.3% of Australia's population. Telstra can offer 4G to 96% of the population, and we are continually investing with the aim of reaching 99% of the population by June next year. We're also developing mobile broadband offers to help customers in all parts of Australia connect, which is of vital importance to our regional customers. We offer a range of mobile broadband plan options for customers and we are looking at new offers that will be available in the coming months to help these customers stay connected.

We will share information on these offers with you as soon as they are available.

Ethelred
Level 3: Gumshoe

Re: NBN Sky Muster Satellite

SkyMuster Installed on Tuesday, working well. Disconnected Telstra "mobile" today. Telstra were obliging no problem refund in next bill.

viewer
Level 8: Inspector

Re: NBN Sky Muster Satellite

Were you on an existing contract for your mobile, and if so, for terminating early, did they ask for a contract payout from you?

 

 

want_sky_muster
Level 1: Cadet

Re: NBN Sky Muster Satellite

Sky Muster is the replacement for Bigpond Satellite. Satellite services are 10 percent of the cost of 4G

 

viewer
Level 8: Inspector

Re: NBN Sky Muster Satellite

It is not a replacement for Bigpond satellite.

 

It is the nbn satellite, part of the nbn network.

 

The costs you quote are also incorrect, prices of some attached. Note limitations and that part is peak/off peak only usage.

satltsspices.JPG

PeterMac2
Level 1: Cadet

Re: NBN Sky Muster Satellite

Any tips on the best Sky Muster provider from current users? I know someone wanting to get this connected, the pricing from the providers is all very similar, however past experience has shown me that the provider can make a huge difference when it comes to support. 

 

Thanks!,

viewer
Level 8: Inspector

Re: NBN Sky Muster Satellite

There is a facebook and web site for more info

https://birrraus.com/

https://www.facebook.com/groups/BIRRR/

 

Many there recommend Skymesh.

 

At the moment, the isp/rsp are suffering from congestion in/outs at the moment due to the rsp's not having enough bandwidth.

 

The contention ratio is 25mbps per person shared between groups of 161 in each...eg one logs on in the group, gets 25mbps, 2nd logs in, both get 12.5mbps, and so on. I do believe a work around by Skymesh is at foot to try fix this via more bandwidth as more customers sign up.

 

Naturally, everyone is usually not on at once, so it is ok, but they say as isp's grow with additional 161 group members, the congestion should ease more...see

 
Overall, many plans are the same prices comparatively, all with peak/off peak restrictions.
 
Good luck

 

Roddo
Level 2: Rookie

Re: NBN Sky Muster Satellite

Skymesh technical support is disgraceful. I've been waiting 6 days for a call back. Try someone else.

LawrenceDeCosta
Level 1: Cadet

Re: NBN Sky Muster Satellite

Hi - Presume Telstra NBN Sat is still not on offer..?

 

viewer
Level 8: Inspector

Re: NBN Sky Muster Satellite

No, they have publically said they are not going to provide a service on SM

tarsel
Level 4: Private Eye

Re: NBN Sky Muster Satellite

I note that this question goes back well over a year.

 

I see that Telstra ARE a provider of Sky Muster services but NOT, apparently, in our area.

.

We're in the hills east of Perth (still in the Perth metropolitan area). Our landline is on a pair-gain system. This landline fails regularly when it rains... or is very hot, or cold or maybe when it's a full-moon! It fails ALL the time and has done well over 100 times in 18 years. As recently as yesterday we had a technician working on our landline for 3 hours- they hate having to carry out 'band-aid' repairs on crappy infrastructure that services our connection. To add insult to injury we're on a pair-gain system which means we're the unfortunate part of a 'pair' which doesn't have copper from house to exchange. This means our neighbour has an internet connection through his landline and consequently gets a competitively priced internet 'bundle'. We, on the other hand, have to pay a ridiculous price for wireless internet. Alas where we are it is only Telstra who can provide this service (and only then after we had to have a yagi antenna installed). One reason given for keeping us on the pair-gain system was that Telstra "did not know when NBN might be rolled out in our area". The technician who attended yesterday advised that due to the run-in from the 'node' we would NEVER ever get NBN!

 

The only other option, it seems is to go to satellite and Sky Muster. We can do this but we are contracted to Telstra for another 15 months but thought if we were to use Telstra as our Sky Muster provider we could come to an arrangement whereby we could switch our contract to another service. Why is Telstra not a Sky Muster provider in our, or for that matter, ALL areas?

gembrook
Level 3: Gumshoe

Re: NBN Sky Muster Satellite

I have been a Telstra subscriber/supporter for decades and currently have a dodgy ADSL service which runs lots of errors etc but still "within spec".

 

4G data not a viable option as the phone drops out and I practically need to be outside of the house to carry on a reliable conversation evn, let alone data.

 

My area is now nbn ready via Skymuster.

 

How can I retain my Telstra BigPond email address if I am forced away from Telstra BigPond onto the nbn satellite just for reliability sake?

Live Long and Prosper
viewer
Level 8: Inspector

Re: NBN Sky Muster Satellite

Hi tarsel,

 

Telstra has never been a provider on nbn Sky Muster, and continues to say they are not provisioning services on it.

 

Can you provide a link showing anywhere in Australia that a Telstra customer IS using Telstra on nbn Sky Muster?

 

Telstra have their own satellite broadband service, on a different satellite, however they are in the process of terminating those service, and as such, if you are only able to receive satellite broadband, it will not be via Telstra. 

 

Optus also have their own business class satellite services, however, once again, this is not on the nbn Sky Muster satellites.

 

The data restrictions on Sky Muster do not seem to attract Telstra to satellite, as their business/customer models of bundling and telephony cannot be done on Sky Muster (just the same for Optus) and as such, it does not go there.

JEDi1
Level 1: Cadet

Re: NBN Sky Muster Satellite

As a long term Telstra customer 25+ years I think urban people would be shocked at what’s available in the bush. After a recent work trip to Julia Creek I was astounded at the cost of remote internet service plans.
All who can should make the cost of these plans known. I am certain your city cousins would be supportive of 10x subsidised plans. Something like 200Gb for $100 a month would fall on sympathetic ears and be much more useful.
Wherever I can I’ll make costs known.
JD
viewer
Level 8: Inspector

Re: NBN Sky Muster Satellite

Yes, we see lots of info on city users, unlimited plans for say $60 nbn only etc, and good luck to them.

 

As many don't have contacts where satellite is the only option, then the understanding is small, and media don't really focus on it.

 

When they do know, as you say, their jaws drop to the ground, especially when you tell them you have to also try to have to use off peak between 1AM-7AM...they just see that as ridiculous too.

 

Here are new plans as nbn enabled rsp's to offer more data, but again, they are nowhere as cheap and high in data plans.

 

any people on forums say they can't get by with less that 500GB per month in the fttp/fttn areas, I wonder how they would handle these prices and restrictions?

 

Good on you for spreading the word...THANK YOU

 

birrr.png

gembrook
Level 3: Gumshoe

Re: NBN Sky Muster Satellite

I have been a Telstra subscriber/supporter for decades and currently have a dodgy ADSL service which runs lots of errors etc but still "within spec".

4G data not a viable option as the phone drops out and I practically need to be outside of the house to carry on a reliable conversation evn, let alone data.

My area is now nbn ready via Skymuster.

How can I retain my Telstra BigPond email address if I am forced away from Telstra BigPond onto the nbn satellite just for reliability sake?

Live Long and Prosper
Support Team
Support Team

Re: NBN Sky Muster Satellite

Hi gembrook, 

 

Appreciate the concern with retaining your Telstra Mailbox. 

If you disconnect your services and request to leave the Telstra Mailbox active, it will be free for the first 12 months. 

After the initial 12 month period, it's then a $79 renewal fee per year to keep it active. 

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gembrook
Level 3: Gumshoe

Re: NBN Sky Muster Satellite


@IvanS wrote:

Hi gembrook, 

 

Appreciate the concern with retaining your Telstra Mailbox. 

If you disconnect your services and request to leave the Telstra Mailbox active, it will be free for the first 12 months. 

After the initial 12 month period, it's then a $79 renewal fee per year to keep it active. 


Would that work for my primary email bigpond.com as well as the secondary email that I have set up underneath that for mother or would that double the cost? $158 a year is nothing to sneeze at. And then there would still be the ongoing fixed line phone costs as there would be no bundling etc

Live Long and Prosper
Support Team
Support Team

Re: NBN Sky Muster Satellite

Hi gembrook,

 

Please live chat with us at this link http://tel.st/49kl and our team can confirm if this charge would also be billed to the secondary mailbox or just one overall charge for both mailboxes.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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gembrook
Level 3: Gumshoe

Re: NBN Sky Muster Satellite

Tried the live chat and failed , 2 chat consultants and then followed by 2 consultants via phone and could still not get a straight answer

Live Long and Prosper
Telstra (Retired)
Telstra (Retired)

Re: NBN Sky Muster Satellite

If you have a Telstra Mobile service that will remain active and is not Pre-Paid, then you can retain all of your mailboxes, but make sure that you mention this when you organise for your ADSL service to be disconnected. If you will not have an active Telstra Mobile service, then your mailboxes will remain active for 12 months at no charge. This will give you time to move contacts to your new mailbox if you choose this option.

 

This information is available on the Telstra web page: 

 

Telstra Mail is included in your plan if you have an existing Telstra service on a contract, or if you are on a Casual SIM Only plan (month-to-month BYO mobile).

If you don’t have a service with Telstra, or have a Pre-Paid service but would like to keep using Telstra Mail, you will need to take up a yearly subscription for Paid Email. We’ll give you the first 12 months at no charge. Read more about Paid Email.  

 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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