I was supposed to get a refund for our NBN line speed not being reached but after 3 contacts it has not gone through. A couple days ago when I went to the Telstra website there was a notice explaining the issues and a phone number but today I cannot find that message or phone number. What is it and is there a page that describes the options.
I know I could call 132200 (I have done that 3 times ad despite promises to credit my phone bill is now `overdue').
Also, I was never offered the option to cancel without an ETF, even though I was signed up (by Nov 5) to the 100.40 plan and no hope of getting it, we're on FTTN.
You can discuss this further with our NBN team on 1800 993 728 (8am-9pm AEDT).
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