Level 2: Rookie

NBN Speed Refund


I was supposed to get a refund for our NBN line speed not being reached but after 3 contacts it has not gone through. A couple days ago when I went to the Telstra website there was a notice explaining the issues and a phone number but today I cannot find that message or phone number. What is it and is there a page that describes the options.


I know I could call 132200 (I have done that 3 times ad despite promises to credit my phone bill is now `overdue'). 


Also, I was never offered the option to cancel without an ETF, even though I was signed up (by Nov 5) to the 100.40 plan and no hope of getting it, we're on FTTN.



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Support Team
Support Team

Re: NBN Speed Refund

Hi AussieGuy64,


You can discuss this further with our NBN team on 1800 993 728 (8am-9pm AEDT).



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