I switched to Telstra for NBN, mainly to for better service and secondly for second IP, that is already in the plan and I have got the exact IP that is assigned in an email as well. However I am constantly getting different IP address, tried reboot several times but no luck.
Telstra will only troubleshoot why static ip is not assigned by their end if I pay for the premium service.
There are so many other users complaining about the same thing. Telstra complaint is logged but so far no one has bothered. I think Telstra is trying to squeeze the extra dollar from customers for troubleshooting their own issues or from customers who don't understand.
No idea what to do.. I certainly don't want to pay "Premium" support as I believe that service setup is their responsibility, especially for things they need to sort on their side.
Is your order shown as complete. It some times takes several days for the static address to be assigned. If you use the services of a platinum Technician and the problem is found to be due a fault in Telstra equipment or incorrect settings on your connection the fee should be waived.