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Bulleaves
Level 1: Cadet

NBN Switch Over

Hi,

 

Our suburb has now been connected to the NBN via FTTN. We received a letter from Telstra advising that it was about to happen and if we wanted to stay with Telstra then a new Modem/Router would be sent out along with further information for us to connect.

 

My question is how long after this happened did anyone receive their new modem and NBN connection date? We are quite keen for the switchover as our current ADSL speeds are awful due to our distance from the exchange.

 

Thanks.

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Community Manager Community Manager
Community Manager

Re: NBN Switch Over

Give our team a call on 1800 993 728 between 8am-9pm AEST and they can help you get the process kick started.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Bulleaves
Level 1: Cadet

Re: NBN Switch Over

Thanks DanK,

 

We received our Self Install Kit last week 20/05/16 and set it up over the weekend. We then receievd an SMS today to let us know that the gateway had been detected and someone would be in touch to confirm our switch over.

 

So it is happening and relatively quickly, quite happy so far.

Telstra (Retired)
Telstra (Retired)

Re: NBN Switch Over

Glad to hear your switch over is happening smoothly, Bulleaves. Let us know if you have any further questions.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Bulleaves
Level 1: Cadet

Re: NBN Switch Over

So, our switch over began on 7th June, that appointment was canceled (network shortfall).

 

The next appointment was 17th June, our ADSL was disconnected at 9.30am and still to this day we have no NBN and no ADSL.

 

Next appointment was tomorrow 28th June, just received a message to say network shortfall appointment canceled and someone will be in touch.

 

Called CS got transferred 3 times to end up being left on old for an hour with no answer. The CS agent orevious to that was concerned about clocking off time so I can on,y assume they put us on hold and went home. 

 

Needless ss to say pretty annoyed now and have no home internet service, home phone and cannot use Presto or Foxtel online all of which we are still paying for. 

 

I realise from other online reading that most if this is NBN Co's fault but the way some of these CS agents from Telstra treat their customers is unreal, we now have no solution, no end in sight and are left out of pocket. 

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