I have had an issue with NBN congestion for 1 month. Speeds of 3 Mbs during the evening (I have standard plus speed which is meant to be 40Mb/s) I am getting 40mb/s during the day 8 - 5pm.
I have dealt with Overseas call centres everyday for the past 1 month, been bounced between different overseas departments, been escalated at least 8 times. With nil result.
Been told it a fault, its not a fault, it is a fault it's not a fault!
Your overseas call centre made an appointment with NBN Co to attend my house , I took a day off work at a loss of $700+ they didn't turn up.
You have admitted its a NBN congestion issue. You need to purchase more bandwidth from NBN Co.
Group managing director of networks, Mike Wright. Has stated that you increase bandwidth Weekly. Was told by call centre that it is quarterly. See the article below for reference.
I need to speak with an Australian office. Call centre has admitted that it is outside there scope of what they can do.
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