jvb
Level 1: Cadet

NBN connection box delivery

Answered

Received the Telstra modem but not the NBN connection box. We opted for NBN self install. Is the connection box shipped separately? 

We've also noticed that there is an appointment scheduled for a technician to visit, but we opted for self install. This was confirmed on our order in an email from Telstra.

1 ACCEPTED SOLUTION

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: NBN connection box delivery

It depends on what type of NBN connection type you are having. In some cases the NBN Co Technician visits your premises and brings the NBN box with them. This still classed as a self install because you are installing the Telstra modem yourself and are no using a Telstra Technician for the installation.

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2 REPLIES 2
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: NBN connection box delivery

It depends on what type of NBN connection type you are having. In some cases the NBN Co Technician visits your premises and brings the NBN box with them. This still classed as a self install because you are installing the Telstra modem yourself and are no using a Telstra Technician for the installation.

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jvb
Level 1: Cadet

Re: NBN connection box delivery

Thanks. We're FTTC, next door just had everything delivered, no visit from a technician.

I'll have to contact Telstra to see if they stuffed up.

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