Level 1: Cadet

NBN dropout, still on hold with Telstra after 1 hour!!

Disgusted with Telstra, NBN keeps dropping out ..I have been on hold for over an hour now waiting to speak to someone about this, Telstra living up to it's reputation for lousy customer service


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Telstra (Retired)
Telstra (Retired)

Re: NBN dropout, still on hold with Telstra after 1 hour!!

Hi lluna2


It is disappointing to hear about the call delays to the faults team. Were you able to get some investigation done eventually? There is also a live chat option if there have been further issues with support over the phone. 


- AlistairQWA

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