CrowdSupport®
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Chadss
Chadss
Level 1: Cadet
January 2019

NBN fails/ no help

Has anyone else had issues with NBN dropouts (10+ a day and speeds of no more than 17MBPS at its best which is rare) and Appalling customer service from Telstra?

I have had 7 months of Telstra blaming NBN and Vice versa. With 10+ visits from NBN checking lines and Telstra have replaced my modem.

Has anyone experienced the same issues and been able to get it resolved? If so how your help would be much appreciated.
  • 113 Views
  • 1 Reply
0 Kudos
Like
Reply

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
ForensicsGuru
Level 21: Augmented
January 2019

Re: NBN fails/ no help

In response to Chadss
What type of NBN?
Can you provide connection stats from the modem? Depending on type of connection 17Mbps might be the best you get... BTW, 12Mbps is current legislated guarantee for NBN and Telstra cannot force NBN to go beyond that...
DISCLAIMER: I do not work for Telstra or any other ISP. I never did. I have wealth of practical knowledge in Computer Security and Forensic Computing. I have been in the field since 1985.

Likes (formerly Kudos) and solutions are appreciated!!!
The comments expressed by me reflect my user experience and personal opinion.
  • 0 Replies
0 Kudos
Like
Reply
Reply
Loading...

Related Content

  • NBN failed Watson ACT

    does anyone know of issues with NBN in Watson ACT. red ligt on Gateway started whe optical on NTD se ...

    Find out more

  • NBN - Epic Fail

    I have had the misfortune to be dealing with Telstra customer support, in attempting to have NBN con ...

    Find out more

  • Voice service over NBN failed

    Connected to NBN with Telstra T-Bundle® Extend 200GB. Installation of T-Gateway (Technicolor TG797n ...

    Find out more

  • ADSL to NBN switch, everything failed

    Hi Guys,I am in big trouble. My email server on my Mac Mini is no longer working any more. I am runn ...

    Find out more

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit
Telstra Home >