Casey3353
Level 1: Cadet

NBN fibre to Node - Slow connection, High Attenuation

Answered

We've just had FTTN installed on 9 Jul 2018. The connection is only syncing at 10Mbps/4Mbps.

I've had a cabler come out disconnect all other phone points in the house. 

 

My stats are:

DSL StatusUp
OSL Uptime18 hours 6 minutes 9 seconds
DSL TypeVDSL2
DSL ModeFast
Maximum Line rate

Up-3.8 Mbps

Down-9.48 Mbps

Line Rate

Up-3.8 Mbps

Down-8.68 Mbps

Data Transrerred

Up-756.19 Mbytes

Down-2256.47 Mbytes

Output Power

Up-6.3 dBm

Down-14.3 dBm

Line Attenuation

Up-22.2, 58.8, 70.4dB

Down-12.5, 72.2, N/A dB

Noise Margin

Up-6.2 dB

Down-7.3 dB

 

I had the cabler test from the box where the phone line comes to the house, and the numbers were still the same. These numbers don't change more than about 10% during peak times.

 

Is there anything else I should try from my end? If there's crappy copper between myself and the node/pillar, what course of action can I take? I believe I'm about 650m from the node.

2 ACCEPTED SOLUTIONS

Accepted Solutions
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: NBN fibre to Node - Slow connection, High Attenuation

Well, that's definitely a fault and should be reported via 1800 834 273. Being less than 12Mbps, NBN Co won't argue with sending a technician out.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: NBN fibre to Node - Slow connection, High Attenuation

NBN guarantees a Minimum off 12 Mbps. If you are only getting 9.48 Mbps then there is a problem with the cable and NBN Co should fix the problem. You can lodge a complaint with Telstra and if the fault is not fixed within 14 days lodge a complain with the TIO.

 

Telstra lodge a complaint using online form or ring 132200 and when asked for reason of call say complaint.
 
Contact TIO
https://www.tio.com.au/consumers
1800 062 058
 
NBN Co Complaints
    NBN Co website online form at ‘Contact Us’ www.nbnco.com.au/online_channel/contact_us
    by email to complaints@nbnco.com.au
    by phone to 1800 687 626
    by mail Complaint GPO Box 468 Brisbane QLD 4001
    by fax to Complaint Team 1800 106 033.
NBN Co will seek to acknowledge written complaints within 2 working days.
 

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3 REPLIES 3
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: NBN fibre to Node - Slow connection, High Attenuation

Well, that's definitely a fault and should be reported via 1800 834 273. Being less than 12Mbps, NBN Co won't argue with sending a technician out.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: NBN fibre to Node - Slow connection, High Attenuation

NBN guarantees a Minimum off 12 Mbps. If you are only getting 9.48 Mbps then there is a problem with the cable and NBN Co should fix the problem. You can lodge a complaint with Telstra and if the fault is not fixed within 14 days lodge a complain with the TIO.

 

Telstra lodge a complaint using online form or ring 132200 and when asked for reason of call say complaint.
 
Contact TIO
https://www.tio.com.au/consumers
1800 062 058
 
NBN Co Complaints
    NBN Co website online form at ‘Contact Us’ www.nbnco.com.au/online_channel/contact_us
    by email to complaints@nbnco.com.au
    by phone to 1800 687 626
    by mail Complaint GPO Box 468 Brisbane QLD 4001
    by fax to Complaint Team 1800 106 033.
NBN Co will seek to acknowledge written complaints within 2 working days.
 
Casey3353
Level 1: Cadet

Re: NBN fibre to Node - Slow connection, High Attenuation

Thanks for both of your help. I've started the complaint process with Telstra.

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