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Level 1: Cadet

NBN - how do I get connected?

Answered

Anyone know how to actually contact Telstra to get NBN cutover from POTS/ADSL?

 

Last week I received a message to call back Paige on 1800 771 401.

 

I've called several times now. Each time I've been on hold for over half an hour, with ZERO indication of what the wait time is likely to be before giving up.

 

I have also tried calling early in the morning - went straight to messagebank, where I left my name, number & reason for calling. No call back.

 

Do Telstra want my business? 

1 ACCEPTED SOLUTION

Accepted Solutions
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Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: NBN - how do I get connected?

You can call 1800 834 273, visit your local Telstra Store, order online or you can start a chat with the team here to get connected to the NBN
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

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2 REPLIES 2
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Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: NBN - how do I get connected?

You can call 1800 834 273, visit your local Telstra Store, order online or you can start a chat with the team here to get connected to the NBN
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

View solution in original post

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Telstra (Retired)
Telstra (Retired)

Re: NBN - how do I get connected?

Hi there @tpgp

Did you manage to get on to any of our teams regarding this connection since you posted here?

- Will

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