Lisa752
Level 1: Cadet

NBN not working

My NBN has not been working for weeks.

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2 REPLIES 2
Level 24: Supreme Being
Level 24: Supreme Being

Re: NBN not working

Have you contacted support? What type off NBN do you have? What color are the lights on the modem?

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Level 25: The Singularity
Level 25: The Singularity

Re: NBN not working

You can either give 1800 834 273 a call and speak to a consultant, or the less frustrating starting point would be to hop on your mobile and go to https://fix.telstra.com and follow the troubleshooting steps (it can do remote troubleshooting from the Telstra end as well). If it fails to get you up and running, it gives you a reference number to give to the phone/livechat consultants so you can bypass the initial troubleshooting again.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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