CrowdSupport®
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Moonshadow
Moonshadow
Level 1: Cadet
3 weeks ago

NBN speed below the Plan I am paying for

Hi,

We switched to the NBN on 12/11 and the speed is woeful. We sometimes cannot even upload a photo to a community forum.

Using the Telstra speed test we are getting a download speed of 4 Mbps.

We are paying for the 40 Mbps Standard plus Evening speed.

 

Can this Please be investigated.


Regards
Jennifer Schubert

 

<edited for privacy>

 

 

  • 72 Views
  • 1 Reply
0 Kudos
Like
Reply

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Highlighted
cf4
Level 24: Supreme Being
Level 24: Supreme Being
3 weeks ago

Re: NBN speed below the Plan I am paying for

In response to Moonshadow

There could be a fault with your NBN link and the modem is on 4G backup. On 4G backup speed is limited to 6 Mbps down and 1 Mbps up. If you have a Gen 2 modem the front light will be blue on 4G backup and if you have the Gen 1 modem the on line light will be purple when modem is on 4G backup. Even if not on 4G backup the speed should be greater than 4 Mbps. Suggest you ring Telstra NBN assurance 1800 834 273 and lodge a fault.

  • 0 Replies
0 Kudos
Like
Reply
Reply
Loading...

Related Content

  • NBN plans

    I’m currently connected to the NBN via a fixed wireless service, paying $70 per month for 250GB. I d ...

    Find out more

  • NBN Speed - Claims

    I switched to NBN in May on the promise of fastest speed and stability.  I am paying for 40Mbps but ...

    Find out more

  • NBN slow speed

    Hi
    I have been trying for a few weeks to get to the bottom of my NBN speed issues.
    I have signed up to ...

    Find out more

  • Poor NBN speed

    So my problems with telstra started around 10 weeks ago. It began with a few internet and phone line ...

    Find out more

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit
Telstra Home >
Find out more about the Telstra 24x7 App and direct debit ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more

Avoid queueing up and never worry about late fees againSet up direct debit

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now