Level 1: Cadet

NBN speed below the Plan I am paying for


We switched to the NBN on 12/11 and the speed is woeful. We sometimes cannot even upload a photo to a community forum.

Using the Telstra speed test we are getting a download speed of 4 Mbps.

We are paying for the 40 Mbps Standard plus Evening speed.


Can this Please be investigated.

Jennifer Schubert


<edited for privacy>



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Level 24: Supreme Being
Level 24: Supreme Being

Re: NBN speed below the Plan I am paying for

There could be a fault with your NBN link and the modem is on 4G backup. On 4G backup speed is limited to 6 Mbps down and 1 Mbps up. If you have a Gen 2 modem the front light will be blue on 4G backup and if you have the Gen 1 modem the on line light will be purple when modem is on 4G backup. Even if not on 4G backup the speed should be greater than 4 Mbps. Suggest you ring Telstra NBN assurance 1800 834 273 and lodge a fault.

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