Level 1: Cadet

NBN speed is awful

Ok, just signed up with Telstra. I was with Optus and running speeds of 96mbps. I canceled Optus and plugged in new Telstra mobile (smart gen 2). Speeds are awful. Less than 1mbps connected through WAN, even worse on "4g" backup. Online support ran through the usual rubbish, and are now telling me that a technician needs to come round.


why has my speed gone from 96mpbs to being a ‘faulty line’ within an hour?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 24: Supreme Being
Level 24: Supreme Being

Re: NBN speed is awful

What type of connection do you have? If it is FTTN/B could you post the DSL stats whic Ariel located hear. > Advanced > Broadband > DSL stats

Default login Id is admin and password either Telstra or Telstra

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now