Internet drop out again! not a happy Telstra customer!
NBN has forced my internet connection to be an essential service purely because of the fact that without it I cannot use my home phone which I depend on, which I am also forced to pay a connection charge for.
I have a situation where I have young children who are old enough to stay at home but not old enough to have their own mobile phone. I have been experiencing internet drop outs regularly for the past week now for 12-16 hours at a time with no resolution in sight from either Telstra or NBN.
In an emergency my children cannot call for help, this is of great concern and without realising it, Telstra's lack of service is now forcing me to purchase a mobile phone for my children in case of an emergency. How is this fair?
Either make the internet more reliable or remove the compulsory charge on your home phone connections and give people the option of having a mobile phone as a home phone instead. It seems Telstra is profiting from both situations and putting people at risk in the process.
As a long time customer of Telstra, I am finally fed up and I have lodged a formal complaint to the Telecommunications Ombudsman regarding this very issue.
Enough is enough, billions of dollars on a broadband network spent that fails consistently and can hardly call reliable!
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