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MP4
Level 1: Cadet

NBN

Answered

Hi,

 

Can you please further educate me on handling NBN calls ? the order was processed online, customer recieved the online order reference number however i was not able to pull it out of Siebel , basically i cannot answer a single question about NBN and i felt i am not helpful enough for our customer and i felt like i just wasted customer's time. I dont mean to know the whole process pretty much i am from FOH , there mere fact that i will be atleast able to connect customer to right person from Telstra would ease me from worrying next time.

 

Thank you so much for added info guys , much appreciated

 

TSOFOH

2 ACCEPTED SOLUTIONS

Accepted Solutions
Level 22: Superhuman
Accepted Solution

Re: NBN

Hello, I think you may be in the wrong place for an internal procedural issue.

This website is for customers, and questions mainly answered by non-staff.

 

Regards

 

Professor Phone

 

I'm not a Telstra employee. I have been a mobile subscriber since 1963.

If my advice has been helpful, a Kudo "tick" would be most appreciated.

If my advice has solved your problem, please also mark it as a Solution.

 

A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. One of my mottos: "Believe in yourself, and you can accomplish anything".
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: NBN

Hey MP4,

Welcome to Crowd Support, this is a Telstra open forum and is mainly a customer to customer support discussion, there are moderators who are Telstra staff, however they might not be able to help much here regarding Siebel and its numerous limitations... If you are not in an NBN team and are having trouble helping a customer, your best bet is to contact your manager/floor support or to warm transfer the customer to the NBN team found in KnowWho or in RetailLive.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Was this helpful?

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2 REPLIES 2
Level 22: Superhuman
Accepted Solution

Re: NBN

Hello, I think you may be in the wrong place for an internal procedural issue.

This website is for customers, and questions mainly answered by non-staff.

 

Regards

 

Professor Phone

 

I'm not a Telstra employee. I have been a mobile subscriber since 1963.

If my advice has been helpful, a Kudo "tick" would be most appreciated.

If my advice has solved your problem, please also mark it as a Solution.

 

A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. One of my mottos: "Believe in yourself, and you can accomplish anything".
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: NBN

Hey MP4,

Welcome to Crowd Support, this is a Telstra open forum and is mainly a customer to customer support discussion, there are moderators who are Telstra staff, however they might not be able to help much here regarding Siebel and its numerous limitations... If you are not in an NBN team and are having trouble helping a customer, your best bet is to contact your manager/floor support or to warm transfer the customer to the NBN team found in KnowWho or in RetailLive.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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