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What model printer do you have?
The phone and internet should not drop out. If it is dropping out several times a day then there is a fault and I would ring Telstra NBN support. When the NBN drops out does the link light change colour on the gateway?
Does Telstra offer a wireless connection that we can switch on to when drop outs happen? But I wouldn't be paying extra.
@akoini The Telstra Smart Modem (Or Frontier modem) has a 3G/4G backup when the NBN drops out. Its only 6Mbps, but its better than nothing.
The usage comes out of your monthly quota.
Hi @DiFish6 for any connection related concerns you would contact your chosen ISP and not NBN Co directly for support. We are happy to assist via 1800 TFIBRE 24x7 for your Telstra NBN issues.
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Yes several times!! And they all say the same thing - there's nothing wrong with the line, so they give me another modem. grrrr. My complaints apparently have never been passed onto the NBN team - 2 and a half years of complaining and not one complaint passed onto the NBN!!! How can they fix a problem if they are not made aware of it - Telstra has a lot to answer to!!!
Was it a NBN Technician or a Telstra Technician who checked the line?
Could please post your gateways DSL diagnostics.
TG799 and TG800
http://10.0.0.138 > advance > broadband > DSL Diagnostics
Telstra Frontier (DJN2130) or Telstra Smart Modem (DJA0230)
http://192.168.0.1 > Advanced > Broadband > DSL Diagnostics
Telstra Gateway (Sagemcom F@st 5355)
http://10.0.0.138 > Advanced > Gateway Settings > Dev Info > Statistics > WAN 1 - xDSL Password is admin
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