Highlighted
Emmanuel1465
Level 1: Cadet

NBN

Answered
I’m getting 220 kbps overall speed for a medium broadband service. Is this normal?
2 ACCEPTED SOLUTIONS

Accepted Solutions
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: NBN

That looks like you're running off the mobile backup and have been shaped. What type of NBN do you have and what color are the lights on your modem?
For Official Support start a Secure Chat Here, try the Online Troubleshooter or Raise a Complaint.

Full Disclosure:
Support Team
Support Team
Accepted Solution

Re: NBN

Hey Emmanuel1465, welcome to CrowdSupport.

 

@343GuiltySpark is correct; another reason for shaping is if the account is overdue, so it might be worth checking your balance here: http://tel.st/w4lbc

 

If you're account is up to date and the modem isn't on the 4G backup, something is very wrong and it would be worth running the troubleshooter here: http://tel.st/pnduv. If that doesn't fix the issue it will provide a reference number you can then provide our nbn support team who can be reached by calling 1800 834 273, "faults" at the prompt.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: NBN

That looks like you're running off the mobile backup and have been shaped. What type of NBN do you have and what color are the lights on your modem?
For Official Support start a Secure Chat Here, try the Online Troubleshooter or Raise a Complaint.

Full Disclosure:
Support Team
Support Team
Accepted Solution

Re: NBN

Hey Emmanuel1465, welcome to CrowdSupport.

 

@343GuiltySpark is correct; another reason for shaping is if the account is overdue, so it might be worth checking your balance here: http://tel.st/w4lbc

 

If you're account is up to date and the modem isn't on the 4G backup, something is very wrong and it would be worth running the troubleshooter here: http://tel.st/pnduv. If that doesn't fix the issue it will provide a reference number you can then provide our nbn support team who can be reached by calling 1800 834 273, "faults" at the prompt.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Home Broadband Bundle

$99 Entertainment Bundle. Unlimited Data and Entertainment.

Find out more