CrowdSupport®
Jacksmash
Level 1: Cadet

NBN

Everyday since we have got the NBN at around 1030 our internet goes down. This can last for 30 minutes to over 2 hours.
We have contacted Testra 3 times each time saying they will look into it and they will give us a call back. They have never called back and each time we have called back no one has looked into this issues. Each time we have spent over an hour doing as they request unplugging and plugging our modern ect. Very frustrating.Just wondering has any one else experienced this problem? We are thinking of changing providers but no sure if the same would occur with another provider.

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4 REPLIES 4
Level 24: Supreme Being
Level 24: Supreme Being

Re: NBN

Did you used to have a back to base alarm system that has not been physically disconnected from the phone line?
Jacksmash
Level 1: Cadet

Re: NBN

No we don’t. There is nothing else connected via the phone line only the modern. No even a phone.
Level 24: Supreme Being
Level 24: Supreme Being

Re: NBN

Changing providers probably want fix the fault as you will end up with the same link back to the node. You could raise a complaint. If you raise a complaint you will be allocated a case manager who try and resolve the problem within 14 days. If still not satisfied you can contact the TIO. To raise a complaint ring 132200 and when asked for reason say  complaint or you can use the online form.

Jacksmash
Level 1: Cadet

Re: NBN

Thanks for the feedback.
I have raised a compliant on Sunday so fingers cross we will finally hear from them.

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