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If there has been a case where your internet services have been cut off incorrectly, the first thing to do is get in touch with us so we can check into what has occurred because this would not happen unless your account had been suspended due to credit management process for unpaid bills, if left unresolved, your services can be disconnected after several late payment notices. The only other reason this would happen is if there has been a major line fault that has caused a problem with your connection.
I would advise that you speak to the nbn team on 1800 834 273 so that we can take a further look into what has occurred and get your reconnected and back up and running as soon as possible.
Please let us know how you go.
Regards - Tom
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