Level 1: Cadet


Have had no speed and drop outs for 3 days . Hopeless on line support . Tried 3 times waiting over an hour to talk to Telstra and got cut off !!

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Level 22: Superhuman
Level 22: Superhuman


When the connection drops, do any lights on your modem change? Are all devices affected?
For Official Support start a Secure Chat Here, try the Online Troubleshooter or Raise a Complaint.

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Support Team
Support Team


Hi @headachetelstra,


Thanks for reaching out. Sorry to hear you are having internet issues, I can understand your frustration.

Could I please confirm if any known issues are showing in your area when you put your address in here

Please let me know.

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