CrowdSupport®
headachetelstra
Level 1: Cadet

NBN

Have had no speed and drop outs for 3 days . Hopeless on line support . Tried 3 times waiting over an hour to talk to Telstra and got cut off !!

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2 REPLIES 2
Level 23: Superhero
Level 23: Superhero

Re: NBN

When the connection drops, do any lights on your modem change? Are all devices affected?
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  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
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Support Team
Support Team

Re: NBN

Hi @headachetelstra,

 

Thanks for reaching out. Sorry to hear you are having internet issues, I can understand your frustration.

Could I please confirm if any known issues are showing in your area when you put your address in here

Please let me know.

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