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We decided to do the switch to Telstra nbn. Placed an order on 10th June and was told the order would be 24 hours 48 hours Max which we thought was great.
Anyway this didn't happen.. Everytime I ring up to find out what's going on I'm told the order was placed on the wrong status or the order is stuck in provision. Our order has been cancelled and re started from scratch 3 times now and we still don't have internet! I've tried to make a complaint also and no one is responding to my email after I replied to an email from the complainants department. I've been on the phone so many times and to go through the whole process numerous times and still get no where is driving me mad. All we want is to have the internet again we need it for our business!
I've never had issues like this in the past is this all happening because of the nbn?