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Haroc
Level 2: Rookie

Nbn pre order offer

Recieved an offer via snail mail to pre order nbn for the house and they will send out a telstra tv now for free, nbn apparently available here april-june this year, i just cant find where the offer is and ive binned the flyer, somone point me in the direction please ๐Ÿ˜

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49 REPLIES 49
Level 22: Superhuman
Level 22: Superhuman

Re: Nbn pre order offer

You may find it here otherwise, the sales team can assist you via LiveChat here

For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

deniseannejohn
Level 1: Cadet

Re: Nbn pre order offer

Cannot get into the pre order site

Support Team
Support Team

Re: Nbn pre order offer

Hi deniseannejohn,

 

Please speak with our NBN Sales team on 1800834273 who will be able to assist you  with placing an order. 

 

- Tim 

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Alan61
Level 3: Gumshoe

Re: Nbn pre order offer

I still have the flyer and the address is

Telstra.com/preordernbn

 

My experience was the sign up process just hangs after email and phone number are entered. I tried several times with the same non result, but eventually got the signup completed on my ipad instead.

 

cokebottle
Level 1: Cadet

Re: Nbn pre order offer

what info do you require
cokebottle
Level 1: Cadet

Re: Nbn pre order offer

what info do you require to point you in direction
Alecace
Level 1: Cadet

Re: Nbn pre order offer

 
pa29
Level 1: Cadet

Re: Nbn pre order offer

my husband is on a heart monitor to the hospital will it work with the NBN
pa29
Level 1: Cadet

Re: Nbn pre order offer

I would like the new TV box to start up the Nbn pre order 

 

but can you tell me if my husbands hart monitor will sill send to the hospital or do we need some extra gadget to do this 

thank you 

 

Support Team
Support Team

Re: Nbn pre order offer

I understand pa29. 

If you move to the NBN It's important to register your medical alarm (monitored and unmonitored), autodialler or emergency call button with nbn's Medical Alarm Register.

You can do so online here: https://nbnco-customer.force.com/form/s/marsingleform

Hope this helps,

- Ryan

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Bazza1066
Level 1: Cadet

Re: Nbn pre order offer


@Harocwrote:

Recieved an offer via snail mail to pre order nbn for the house and they will send out a telstra tv now for free, nbn apparently available here april-june this year, i just cant find where the offer is and ive binned the flyer, somone point me in the direction please ๐Ÿ˜


 

cake70
Level 1: Cadet

Re: Nbn pre order offer

To the Telstra Team

I would like to pre order nbn service and receive my free Telstra TV

Thanks

Telstra (Retired)
Telstra (Retired)

Re: Nbn pre order offer

Hi @cake70

You can get in touch with our bundles team to discuss your NBN transition by calling 13 22 00 and saying 'NBN', then 'sales' when prompted. Alternatively you can talk to someone via 24x7 Live Chat here: http://tel.st/hsc3.

Before this however, you might like to look at our bundles page to see which plan suits you most:  http://tel.st/83vp.

Link in with me here if you have any further questions.

- Will

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Telstra (Retired)
Telstra (Retired)

Re: Nbn pre order offer

Hi @cake70

Did you manage to get onto someone?

Let me know Smiley Happy

- Will

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Jock62
Level 2: Rookie

Re: Nbn pre order offer

I preordered the nbn on the website, telstra.com/preordernbn,  on 28 March. After receiving a text with a tracking number to say my telstra tv was on it's way, but to a wrong address, and as there was no contact information on the letter I contacted nbn orders 1800709957 on 9 April  and was advised my preorder had been attached to the wrong account and would be rectified.  I have just spent the last hour and a half trying to track down my Telstra TV from my preorder, and was finally transferred to nbn billing 1800 834 273 and was told there is no record of any correspondence being sent to me with regard to the nbn, and if I wanted the telstra tv I would have to sign up to a plan first. I then gave up in disgust!

cnbic8
Level 1: Cadet

Re: Nbn pre order offer

 
chop7
Level 1: Cadet

Re: Nbn pre order offer

 
Bushy1900s
Level 1: Cadet

Re: Nbn pre order offer

i have already pre-ordered from the link in the Email with the Free Telstra TV (mainly getting it for AFL) and said we will get a email for confirmation in the next 48 hours... its been 3 weeks nearly and no email. was it because our email was closed for being compromised during that period. (we have since reactivated the bigpond email). what should i do now. and how do i ask to fix this (and to receive the Telstra TV which hasn't arrived yet.
Jock62
Level 2: Rookie

Re: Nbn pre order offer

 
Jock62
Level 2: Rookie

Re: Nbn pre order offer

Good luck with getting a response from anyone at Telstra. As you can see from my post above, no one I tried could help me. At one point the rep I spoke to on the Sales number, 1800 834 273, even suggested that the letter was a scam!

Charlie1951
Level 1: Cadet

Re: Nbn pre order offer

 
Hart1field
Level 1: Cadet

Re: Nbn pre order offer

 
Bushy1900s
Level 1: Cadet

Re: Nbn pre order offer

After speaking to someone, they were happy to remove the bonus 200GB on our 1000GB+200GB bonus contract. To get ready for NBN (will cost $10 less than now). Afterwards they said they would send out the Telstra TV, so far that was 3-4 weeks ago and it hasnt arrived yet. Hopefully next week it will arrive but we were also told NBN would be ready by end of May... its not May anymore.
michealjackson
Level 1: Cadet

Re: Nbn pre order offer

Just want to register for nbn
Support Team
Support Team

Re: Nbn pre order offer

Hi Michael, you can check for the rollout of the NBN to your address via NBNCo's website, nbnco.com.au/connect-home.html. Once the service is available to you, details of our current plans and packages can be found at  http://tel.st/83vp and our teams on 13 22 00 can discuss the best value options and help with an order.

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mahar
Level 1: Cadet

Re: Nbn pre order offer

Re: Nbn pre order offer

zuesnumber1
Level 1: Cadet

Re: Nbn pre order offer


@Haroc wrote:

Recieved an offer via snail mail to pre order nbn for the house and they will send out a telstra tv now for free, nbn apparently available here april-june this year, i just cant find where the offer is and ive binned the flyer, somone point me in the direction please ๐Ÿ˜


 

zuesnumber1
Level 1: Cadet

Re: Nbn pre order offer

RE:to nbn pre order offer
Support Team
Support Team

Re: Nbn pre order offer

Hi zuesnumber1,


If you upgrade to our NBN compatible Entertainment bundle http://tel.st/83vp, you'll receive a Telstra TV as bonus plus 24 months of Foxtel now.

-Ern

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Jock62
Level 2: Rookie

Re: Nbn pre order offer

I'm sorry Ernest999, but but Haroc and zuesnumber1 and my request were regards the free Telstra TV if you pre order the NBN letter and requests sent, NOt upgrading!
Support Team
Support Team

Re: Nbn pre order offer

Hi Jock62,

 

in this case the best thing will be to get in touch directly with our NBN Sales team, 1800 834 273.

-Ern

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Lachare
Level 1: Cadet

Re: Nbn pre order offer

Hi, I'm wanting to register for the Telstra TV free offer before June 30.

Support Team
Support Team

Re: Nbn pre order offer

Hi Lachare. Thanks for coming through, it's certainly a popular offer. Please click the link - http://tel.st/83vp - to check your specifics and place an order.

Let us know if there's anything we can clarify - Matthew.

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Jock62
Level 2: Rookie

Re: Nbn pre order offer

Hi Ernest1999,
As I said in my previous post "the rep I spoke to on the Sales number, 1800 834 273, even suggested that the letter was a scam!". So can you please tell me where my pre order Telstra TV is!
Support Team
Support Team

Re: Nbn pre order offer

Sorry Jock62, but without account access, we're not able to offer specialised assistance. Have you raised a complaint about this at all? If so, have you spoken with your case manager? - Matthew.

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Jock62
Level 2: Rookie

Re: Nbn pre order offer

Hi MattyC,
As I said in my original post on this subject I spent over an hour and a half on the phone, to various departments within Telstra, till I was finally put through to the sales team, where they wouldn't even confirm that the pre order free Telstra TV offer was legitimate! I'll gladly pass on to you any account information you require, if you can give me a resolution to this issue.
Support Team
Support Team

Re: Nbn pre order offer

Hello Jock62

 

I am really sorry that you are having this experience.

 

Please do not send any account information via this contact method.

 

You can escalate this with our Complaints Team either via 132200, say complaints and it is a free call from a Telstrta service or placing a complaint using the form on the following link https://crowdsupport.telstra.com.au/t5/Accounts-Plans/Lodging-a-complaint-with-Telstra/ta-p/68188

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shanehan65
Level 1: Cadet

Re: Nbn pre order offer

how do i go about preordering the nbn
Level 22: Superhuman
Level 22: Superhuman

Re: Nbn pre order offer

You'll need to visit your local Telstra Store, call 1800 834 273 or You can start a chat with the team here
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

seaeagle7
Level 2: Rookie

Re: Nbn pre order offer

Like others, I've received a letter from Telstra. Pre-order NBN before June 30, and receive  free Telstra TV. The link telstra.com/preorder goes nowhere. And 2 calls to your NBN Sales team divulged that not only do they know nothing about this offer ("we don't send out free Telstra TV"), but they cannot do a pre-order until just before the service is ready. Which in my case seems to be October. Why send me a letter??? Seriously, if your communication is like this before the NBN service is available, god help us when we need assistance when it's up and running.

Support Team
Support Team

Re: Nbn pre order offer

Hi seaeagle7

You can find the form and fill in your details at Telstra.com/preordernbn

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seaeagle7
Level 2: Rookie

Re: Nbn pre order offer

Thanks Dani...I have tried that (even though I erred in putting the correct address down in my last post), and no page is present. Perhaps you can send a link I can click on??

Support Team
Support Team

Re: Nbn pre order offer

Try this link http://m.bigpond.com/mpm/nbnpreorder?tracking=cpr-1379:cons:edm:nbnpreorder

 

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seaeagle7
Level 2: Rookie

Re: Nbn pre order offer

Brilliant. Task completed. Thank you for your help!!
Support Team
Support Team

Re: Nbn pre order offer

Awesome to read, please don't hesitate to contact us again. 

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Pryze
Level 1: Cadet

Re: Nbn pre order offer

Hi I have received a letter from NBN to receive a tester now tv free, sorry I haven't contacted you earlier I have been going through trouble with my computer, hopefully you will understand the problems I have be going through and getting in late won't interfere with me getting Telstra free tv.
Sincerely
Customer Shirley Lane.
Support Team
Support Team

Re: Nbn pre order offer

Thank you for your message, when you are ready call 13 22 00 and we will assist.

-  Ryan

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Bushy1900s
Level 1: Cadet

Re: Nbn pre order offer

SO its been 3 weeks since i last updated here. after they said they would send a telstra TV over phone, we still haven't gotten it yet. is there any way to get an update where this Telstra TV is? been waiting a month or more for this, and we want to use the Telstra TV for the AFL Live app to watch Football that isnt on Free TV.

Support Team
Support Team

Re: Nbn pre order offer

Hi Bushy1900s, 

 

Sorry to hear you are yet to receive your Telstra TV. 

Our Live Chat team here:  http://tel.st/hsc3 can help follow up on this for you to help resolve. 

 

Also just a reminder that the AFL app that is on the Telstra TV is not the AFL Live Pass, so while you are able to watch highlights, club videos and news it does not broadcast live games. 

More info here: https://crowdsupport.telstra.com.au/t5/Announcements/AFL-amp-NRL-apps-launch-on-Telstra-TV/ba-p/5428...

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