electroteque
Level 7: Deputy Inspector

Netgear CG3100 Bridge Mode High Latency, very slow

Hi, i've reluctantly connected the Netgear supplied modem for my Ultimate service and already ran into problems. 

 

This device is totally useless as a gateway it has no firewall features if at all, it is a very bad device. I notice that for instance it still tries to use dynamicdns for dynamic dns client services, this service is not free anymore and is useless for end users.  

 

I tested my speeds and I got 80MB/s download and 2MB upload. 

 

I attempted to bridge my modem like my previous setup with the old motorola with my SOHO router so I can get a more professional firewall and much better and secure wireless and I am noticing I am only getting half the speeds and severe ping times. I was getting a constant 30MB/s with the Motorola modem so its not the router. 

 

It is very hard to keep going back and forth to test because I have to reset the modem each time when taking it out of NAT mode. 

 

PING bigpond.com (144.135.18.32): 56 data bytes
64 bytes from 144.135.18.32: icmp_seq=0 ttl=243 time=9.948 ms
64 bytes from 144.135.18.32: icmp_seq=1 ttl=243 time=12.710 ms
64 bytes from 144.135.18.32: icmp_seq=2 ttl=243 time=9.240 ms
64 bytes from 144.135.18.32: icmp_seq=3 ttl=243 time=9.494 ms
64 bytes from 144.135.18.32: icmp_seq=4 ttl=243 time=8.974 ms

 

This is while directly connected in NAT mode. I will update with bridge mode. 

 

Some very strange issues I discovered is when i type in wrong addresses I am redirected here even though I am using google as DNS

 

http://sitehelp.bigpond.net.au/assist.php?url=console.aws.amazong.com

 

what exactly is this, a proxy ? 

 

 

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electroteque
Level 7: Deputy Inspector

Re: Netgear CG3100 Bridge Mode High Latency, very slow

Using speedtest.net I know it's a guestimate and not accurate but the meter showed 115MB once I turn off NAT and directly connect my computer. 

 

http://www.speedtest.net/result/1808091282.png

 

ping is still the same, although I'm fairly certain even in bridge mode my 30MB connection was 6ms ping time. 

 

64 bytes from 144.135.18.32: icmp_seq=0 ttl=243 time=10.616 ms
64 bytes from 144.135.18.32: icmp_seq=1 ttl=243 time=9.563 ms
64 bytes from 144.135.18.32: icmp_seq=2 ttl=243 time=10.093 ms
64 bytes from 144.135.18.32: icmp_seq=3 ttl=243 time=10.470 ms
64 bytes from 144.135.18.32: icmp_seq=4 ttl=243 time=9.463 ms
64 bytes from 144.135.18.32: icmp_seq=5 ttl=243 time=11.427 ms
64 bytes from 144.135.18.32: icmp_seq=6 ttl=243 time=8.600 ms
64 bytes from 144.135.18.32: icmp_seq=7 ttl=243 time=9.391 ms
64 bytes from 144.135.18.32: icmp_seq=8 ttl=243 time=8.601 ms

 

 

electroteque
Level 7: Deputy Inspector

Re: Netgear CG3100 Bridge Mode High Latency, very slow

Once bridged to the router

 

45MB/s , 9ms ping time

 

http://www.speedtest.net/result/1808099433.png

 

PING bigpond.com (144.135.18.32): 56 data bytes
64 bytes from 144.135.18.32: icmp_seq=0 ttl=242 time=8.535 ms
64 bytes from 144.135.18.32: icmp_seq=1 ttl=242 time=9.904 ms
64 bytes from 144.135.18.32: icmp_seq=2 ttl=242 time=9.883 ms
64 bytes from 144.135.18.32: icmp_seq=3 ttl=242 time=36.459 ms
64 bytes from 144.135.18.32: icmp_seq=4 ttl=242 time=29.446 ms
64 bytes from 144.135.18.32: icmp_seq=5 ttl=242 time=12.325 ms
64 bytes from 144.135.18.32: icmp_seq=6 ttl=242 time=9.444 ms
64 bytes from 144.135.18.32: icmp_seq=7 ttl=242 time=9.487 ms
64 bytes from 144.135.18.32: icmp_seq=8 ttl=242 time=63.131 ms
64 bytes from 144.135.18.32: icmp_seq=9 ttl=242 time=8.641 ms
64 bytes from 144.135.18.32: icmp_seq=10 ttl=242 time=17.428 ms
64 bytes from 144.135.18.32: icmp_seq=11 ttl=242 time=16.465 ms
64 bytes from 144.135.18.32: icmp_seq=12 ttl=242 time=10.762 ms
64 bytes from 144.135.18.32: icmp_seq=13 ttl=242 time=14.820 ms
64 bytes from 144.135.18.32: icmp_seq=14 ttl=242 time=13.884 ms
64 bytes from 144.135.18.32: icmp_seq=15 ttl=242 time=18.244 ms
64 bytes from 144.135.18.32: icmp_seq=16 ttl=242 time=11.612 ms
64 bytes from 144.135.18.32: icmp_seq=17 ttl=242 time=10.952 ms
64 bytes from 144.135.18.32: icmp_seq=18 ttl=242 time=29.865 ms
64 bytes from 144.135.18.32: icmp_seq=19 ttl=242 time=9.410 ms
64 bytes from 144.135.18.32: icmp_seq=20 ttl=242 time=12.137 ms

 

This modem is unstable and doesn't like to be bridged I think. 

Level 21: Augmented

Re: Netgear CG3100 Bridge Mode High Latency, very slow

how does it behave when you don't use Google for DNS and use the defaults instead?
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Statistically, three out of five people are not the other two
electroteque
Level 7: Deputy Inspector

Re: Netgear CG3100 Bridge Mode High Latency, very slow

Doesn't make a difference tried a test again and got 51MB , the upload however never changes its 2MB. 

 

PING 8.8.8.8 (8.8.8.8): 56 data bytes
64 bytes from 8.8.8.8: icmp_seq=0 ttl=55 time=11.658 ms
64 bytes from 8.8.8.8: icmp_seq=1 ttl=55 time=9.720 ms

 

very short latency. 

 

traceroute to bigpond.com (144.135.18.32), 64 hops max, 52 byte packets
1 192.168.5.253 (192.168.5.253) 0.635 ms 0.373 ms 0.309 ms
2 10.204.32.1 (10.204.32.1) 7.784 ms 8.172 ms 8.113 ms
3 58.160.15.4 (58.160.15.4) 13.471 ms 9.745 ms 8.864 ms
4 58.160.15.238 (58.160.15.238) 8.561 ms 8.261 ms 9.513 ms
5 172.18.117.38 (172.18.117.38) 7.758 ms 9.393 ms 16.877 ms
6 172.18.117.45 (172.18.117.45) 8.361 ms 8.576 ms 8.035 ms
7 172.18.239.105 (172.18.239.105) 10.649 ms 22.123 ms 11.915 ms
8 bundle-ether13.chw53.sydney.telstra.net (110.142.193.145) 18.792 ms 11.848 ms 12.051 ms
9 bundle-ether9.chw-core2.sydney.telstra.net (203.50.11.26) 12.068 ms 8.151 ms 11.495 ms
10 tengigabitethernet8-1.pit2.sydney.telstra.net (203.50.20.184) 8.583 ms 11.877 ms 9.062 ms
11 pitt-tcom-r02 (139.130.41.70) 10.846 ms 8.933 ms 8.098 ms
12 * *^C

 

 

PING bigpond.com (144.135.18.32): 56 data bytes
64 bytes from 144.135.18.32: icmp_seq=0 ttl=242 time=33.314 ms
64 bytes from 144.135.18.32: icmp_seq=1 ttl=242 time=91.253 ms
64 bytes from 144.135.18.32: icmp_seq=2 ttl=242 time=123.190 ms
64 bytes from 144.135.18.32: icmp_seq=3 ttl=242 time=85.829 ms
64 bytes from 144.135.18.32: icmp_seq=4 ttl=242 time=70.945 ms
64 bytes from 144.135.18.32: icmp_seq=5 ttl=242 time=100.350 ms
64 bytes from 144.135.18.32: icmp_seq=6 ttl=242 time=65.942 ms
64 bytes from 144.135.18.32: icmp_seq=7 ttl=242 time=124.167 ms
64 bytes from 144.135.18.32: icmp_seq=8 ttl=242 time=40.707 ms

 

Just insane, im going nuts here.

 

I bet I have to get another router ot prove this device cannot handle bridging. I'll try and see what I can do. I was due to replace the billion anyway because its an ADSL modem also so just need a hardcore firewall / VPN / VOIP / Wireless N / 3G backup device which the Netgear does not provide because aparantly "home users" do not need that or security for that matter Smiley Happy

Level 21: Augmented

Re: Netgear CG3100 Bridge Mode High Latency, very slow

what upload is your plan meant to offer?
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Statistically, three out of five people are not the other two
electroteque
Level 7: Deputy Inspector

Re: Netgear CG3100 Bridge Mode High Latency, very slow

Hi it's bigpond ultimate cable 100MB, if i connect directly to the device from my computer  i get 100MB+ but when I bridge to my router I get only 50MB. Perhaps it's my router however it never showed a problem with my old 30MB service it always displayed 30MB. 

Level 21: Augmented

Re: Netgear CG3100 Bridge Mode High Latency, very slow

quite possible it's a limitation of your hardware
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Statistically, three out of five people are not the other two
electroteque
Level 7: Deputy Inspector

Re: Netgear CG3100 Bridge Mode High Latency, very slow

The modem is confirmed to be a problem and was never designed / tested to run in bridge mode with a proper secure router it seems because us end users are idiots aparantly. 

 

http://forums.whirlpool.net.au/forum-replies.cfm?t=1876815

 

These people have confirmed my same issue and have suggested I need to get somebody at Telstra to reflash the firmware, I had to reset it quite a few times while testing my problem between NAT and bridge mode. 

Level 22: Superhuman

Re: Netgear CG3100 Bridge Mode High Latency, very slow


electroteque wrote:

I tested my speeds and I got 80MB/s download and 2MB upload. 

  ⋮

This is while directly connected in NAT mode. 


So you have proven that the Netgear CG3100 device is fit-for-purpose, in NAT mode, in regard to delivery of the BigPond Ultimate Cable broadband service as offered to the (prospective and current) customer base.


Using speedtest.net I know it's a guestimate and not accurate but the meter showed 115MB once I turn off NAT and directly connect my computer. 


So you have proven that the Netgear CG3100 device is fit-for-purpose, in bridge mode, in regard to delivery of the BigPond Ultimate Cable broadband service.

 

You cannot make BigPond offer you a service or product that is different to what it offers the mass market, just to suit your ‘needs’ or preferences. Personally, in the name of wanting to be a company which only has customers that will happily recommend its products and services to family, friends and acquaintances who are just like themselves, I think Telstra should let self-styled gurus, networking enthusiasts, and ‘power users’ cancel their BigPond Cable service – with no penalty – if they are not happy with the mass market offering.

 

I'm not particularly thrilled with the Netgear CG3100 myself, but I prefer to use it (and, to be fair, it works OK for the requirements of the average Cable broadband home user) than to find a better, alternative broadband service from another ISP. At the current price point of the BigPond Cable service, the broadband market offers few comparable options anyway, so I can't really complain.

 

Obviously, if BigPond chooses one day to offer something of a higher grade (at a higher price) aimed at the enthusiast market, I'll be keen to see if the cost-benefit to switch services stacks up from my perspective as a customer.

——
Departed from CrowdSupport as of 12 June 2013, when the fun factor for me had finally completely evaporated with all the recent site layout and functionality changes, and the apparent efforts to turn a community goodwill-powered vehicle into something closer to a customer service channel.

The opinions and sentiments expressed above are mine only, and do not necessarily reflect Telstra's views or position. I work at Telstra, but my participation here is strictly in a personal capacity as a fellow Australian telecommunications services consumer, and you can safely assume you are not my customer, client, patron, benefactor or friend when I post in this forum.
electroteque
Level 7: Deputy Inspector

Re: Netgear CG3100 Bridge Mode High Latency, very slow

Hi this is not a custom setup, the 30MB service with the motorola modem was working fine until I changed over there is a noticable problem. So it's been changed without notice. We are being dictated how we run our LAN get it ?

 

How are you to be sure you are actually protected, there is zero firewall interface, this is a basic requirement really.

 

My router has VOIP / VPN / Advanced packet filter / 3G backup / gigabit switch , it's a SOHO office device for my home office which now is unusable. How am I supposed to know when signing up that this is the case until I actually connect it up. You will find many people complaining on this forum are also running bridge mode to use their own device as a gateway.

 

It's basically sprung on us and now I have to waste more time to resolve it, it does not work out of the box for me. There is arrogance to think that what they supply is actually any good fully knowing people use bridge setups and not testing it. 

electroteque
Level 7: Deputy Inspector

Re: Netgear CG3100 Bridge Mode High Latency, very slow

Can someone from Telstra please help me figure it out please thnx. 

Level 22: Superhuman

Re: Netgear CG3100 Bridge Mode High Latency, very slow


electroteque wrote:

Hi this is not a custom setup, the 30MB service with the motorola modem was working fine until I changed over there is a noticable problem. So it's been changed without notice


So, you are the one who changed ‘it’. What notice did or do you expect Telstra to give?


We are being dictated how we run our LAN get it ?


Not at all. Telstra/BigPond is not stopping you from using your existing (or any other) router behind the supplied modem device, so your claim about being dictated to is false.


How are you to be sure you are actually protected, there is zero firewall interface, this is a basic requirement really.

 

My router has VOIP / VPN / Advanced packet filter / 3G backup / gigabit switch , it's a SOHO office device for my home office which now is unusable.


BigPond Cable broadband was never offered as a business broadband service. If your SOHO business has a requirement (eg. particular level of network security) that is not met by the service, that's too bad. Perhaps you should consider a business broadband service from Telstra (not BigPond) instead.

——
Departed from CrowdSupport as of 12 June 2013, when the fun factor for me had finally completely evaporated with all the recent site layout and functionality changes, and the apparent efforts to turn a community goodwill-powered vehicle into something closer to a customer service channel.

The opinions and sentiments expressed above are mine only, and do not necessarily reflect Telstra's views or position. I work at Telstra, but my participation here is strictly in a personal capacity as a fellow Australian telecommunications services consumer, and you can safely assume you are not my customer, client, patron, benefactor or friend when I post in this forum.
electroteque
Level 7: Deputy Inspector

Re: Netgear CG3100 Bridge Mode High Latency, very slow

You are a real stick in the mud aren't you. Did I happen to mention ADSL and telephone lines in my area are very bad hence why I had to move to cable, I could only ever get 3MB anyway, this is not my problem they only offer business ADSL, I am a self employed contractor anyway and should not be paying 300 a month just to be able to use VOIP / VPN !.

 

Did I also mention it was working with the 30MB service. So what you are trying to say is VOIP / VPN is not allowed to happen and is aparantly custom. 

 

Here is my findings i posted on whirpool, it may be a bandwidth issue with the router itself, so I have to get something else to test. I have had to circumb to all this and will try configure something to block all outgoing ports and then allow some in its limited interface. 

 

"I'm sorry for the noise. I took some time to really muck around with this, the throughput of the router may be the issue and was never visible before because it was only 30MB. I tried a funky setup by connecting to as a DMZ to the modem, setting its static ip address, connecting it to the WAN port and then testing connecting behind the router. It works fine but get worse speed tests like 45MB. I will have to try and get a another device to test."

 

Basically I want to connect from behind a device of my choosing like I had setup with the Motorola modem until I changed, I shouldn't be forced to "dumb" down my setup after upgrading.

 

It may well be the firmware issue still on the device. It does have an SSH interface and if I can figure out its login I could dig further as it runs an embedded linux obviouslly. 

electroteque
Level 7: Deputy Inspector

Re: Netgear CG3100 Bridge Mode High Latency, very slow

Confirming the Netgear is unusable as a gateway, it can't even block all outgoing ports for all devices on the LAN it needs to specify individual ports and ip addresses. This is the most dumbest interface I have ever seen.

 

I went to change its admin password and it cannot handle symbols. 

 

Basically a very badly made interface because it was hacked to suit themselves. I bet under the bonnet it can do amazing things as it runs Linux but they have disabled pretty much everything usable. 

 

 

Someone replied here and is running a netgear specific device in bridge mode so its likely I will have to upgrade to a Netgear specific SOHO router

 

http://forums.whirlpool.net.au/forum-replies.cfm?t=1876815&p=-1&#bottom

Level 22: Superhuman

Re: Netgear CG3100 Bridge Mode High Latency, very slow


electroteque wrote:

Confirming the Netgear is unusable as a gateway,


Thousands upon thousands of BigPond Ultimate Cable users are using the Netgear CG3100 as a gateway to connect their devices to the Internet via Telstra's HFC network. I am using mine, right now, as a gateway to successfully connect my laptop, on which I'm typing and posting this reply here online.


So what you are trying to say is VOIP / VPN is not allowed to happen and is aparantly custom. 


Actually, I just got off the phone, using a non-Telstra VoIP service (specifically, via a Sipura SPA-2000 adaptor) that is connected – you guessed it – using the Netgear CG3100 as a gateway.

——
Departed from CrowdSupport as of 12 June 2013, when the fun factor for me had finally completely evaporated with all the recent site layout and functionality changes, and the apparent efforts to turn a community goodwill-powered vehicle into something closer to a customer service channel.

The opinions and sentiments expressed above are mine only, and do not necessarily reflect Telstra's views or position. I work at Telstra, but my participation here is strictly in a personal capacity as a fellow Australian telecommunications services consumer, and you can safely assume you are not my customer, client, patron, benefactor or friend when I post in this forum.
electroteque
Level 7: Deputy Inspector

Re: Netgear CG3100 Bridge Mode High Latency, very slow

Another thing I discovered with this modem, if I attempt to enable "Firewall features" web browsing is slow, although ping times are unchanged, all my SSL IMAP and SMTP connections are disabled and there is no way to open those ports like there is on my router. Just another reason why I am up in arms about all this.

Ben_F
Community Alumni (Retired)

Re: Netgear CG3100 Bridge Mode High Latency, very slow


@electroteque wrote:

Another thing I discovered with this modem, if I attempt to enable "Firewall features" web browsing is slow, although ping times are unchanged, all my SSL IMAP and SMTP connections are disabled and there is no way to open those ports like there is on my router. Just another reason why I am up in arms about all this.


All of which are additional settings, and which are bound to cause a slowdown in internet traffic (Hello, its a Firewall).

 

Why are you up in arms about this? You were sold a device that works for the Mass Market, and allows you to connect to the Internet. Telstra Expressly states in their T&C that the service will work as they specify. If you get more, then great, but you should always expect what is in the T&Cs.

 

B.

----------------------------


New Users - Click Here!

electroteque
Level 7: Deputy Inspector

Re: Netgear CG3100 Bridge Mode High Latency, very slow

Hi guys I've had to disable my current router which im selling to get a netgear compatible router with this device so i've had to degrade myself for a little while. 

 

@ben bridging was working with the motorola modem so your arguments do not make sense, I bet because of the firmware hacks made out to customise for telstras needs it does not work with all devices and most likely on Netgear specific routers which im going to test out. I am finding others complaining about the same thing, and they have to sell their current device and muck around getting a new one. But you are right because Im not rich to afford a dedicated optic fibre connection I am treated as a luddite therefore they didnt test bridging. 

 

Also all protective setting measures are disabled by default so there is a flaw there already, your arguments do not make sense in regards to firewall slowing traffic, no other device does this. I worked around some things rebooted everything and seems ok I think it was blocking my usual ports. The firewall feature is SPI protection nothing more nothing less, there is still no way to packet filter properly, but ideally it should be on, same with port scan protection basically anything to protect against scanners and bots which is 99% of the internet traffic practically. 

 

Basically as it stands by default all Cable Ultimate users using this device are not fully protected. 

electroteque
Level 7: Deputy Inspector

Re: Netgear CG3100 Bridge Mode High Latency, very slow

Confirming the SPI feature causes web requests to timeout and is useless. It will not become evidant until after a machine reboot. 

 

I don't have time to debug the problem, its likely a dns request issue being blocked or dropping packets. Do not have the time or energy to bother with this device and just have to hurry up getting a new router, fully aware I am unprotected here. 

trapped
Level 1: Cadet

Re: Netgear CG3100 Bridge Mode High Latency, very slow

I havnt been able to operate this router in bridge mode.. Smiley Frustrated
Telstra trapped me on this modem as well. I can't use another provider because they monopolize the area.
They made it clear I was not allowed to use another modem.

The CG3100 wireless is a joke. To get 108Mbs out of it you have to use it as a coaster
I want to use my RT-N16.. bridged through CG3100


Anyway..

How did you get it working???..

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