CrowdSupport®
Level 1: Cadet

New Lead-in cable request

I'm desperate for Telstra to give me a straight answer.

I've spent three hours talking to about 6 different representatives with no resolution.

 

I have a newly constructed house that requires a new Lead-in connection.

I advised each rep of this and none seemed to know what I was talking about.

 

They've scheduled an NBN technician for Friday who will arrive and say "oh there's no Lead-in cable here, gonna need someone else to come and install that first".

 

I know there will be an approx $299 connection fee for connecting the home to the network for the first time.  That's fine, I want to pay.  But none of the reps I spoke to this evening seemed to understand my request.  Is it me?  Am I the crazy one?

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3 REPLIES 3
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Level 21: Augmented
Level 21: Augmented

Re: New Lead-in cable request

@BARBO I don't know how cable works, but I assume all you do is apply for a new connection and the right people turn up. Rather than stating you need a new lead-in connection, as that will automatically happen when you request a new service.

 

But others may offer more insight :-)

Someone keeps putting vegetables in my beer crisper
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Telstra (Retired)
Telstra (Retired)

Re: New Lead-in cable request

Hi @BARBO

I'm sorry to hear about the problems getting assistance with preparing your new home for NBN. 

 

The first step with new homes is to get the pre-provisioning cabling done by speaking to the specialised team on 1800 895 319.

 

This team manages a network of sub-contractors who pre-wire and install conduit and cable for new premises, specifically copper and fibre lead-ins to Single Dwelling residences

 

Please let us know how you get on and what the outcome was.

- Stef

 

 


 

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Highlighted
Level 21: Augmented
Level 21: Augmented

Re: New Lead-in cable request

Well there you go :-)

 

A bit of a head scratcher this one. If you are requesting a new connection I would've thought sales would know it needed a new lead-in by the address and arrange all that as well. And as OP mentioned above, they should know what he was talking about.

 

Seems common sense has got lost somewhere :-(

Someone keeps putting vegetables in my beer crisper

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