I'm desperate for Telstra to give me a straight answer.
I've spent three hours talking to about 6 different representatives with no resolution.
I have a newly constructed house that requires a new Lead-in connection.
I advised each rep of this and none seemed to know what I was talking about.
They've scheduled an NBN technician for Friday who will arrive and say "oh there's no Lead-in cable here, gonna need someone else to come and install that first".
I know there will be an approx $299 connection fee for connecting the home to the network for the first time. That's fine, I want to pay. But none of the reps I spoke to this evening seemed to understand my request. Is it me? Am I the crazy one?
Was this helpful?
@BARBO I don't know how cable works, but I assume all you do is apply for a new connection and the right people turn up. Rather than stating you need a new lead-in connection, as that will automatically happen when you request a new service.
But others may offer more insight :-)
I'm sorry to hear about the problems getting assistance with preparing your new home for NBN.
The first step with new homes is to get the pre-provisioning cabling done by speaking to the specialised team on 1800 895 319.
This team manages a network of sub-contractors who pre-wire and install conduit and cable for new premises, specifically copper and fibre lead-ins to Single Dwelling residences
Please let us know how you get on and what the outcome was.
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
All moderation actions are supported by the CrowdSupport Community Guidelines
Well there you go :-)
A bit of a head scratcher this one. If you are requesting a new connection I would've thought sales would know it needed a new lead-in by the address and arrange all that as well. And as OP mentioned above, they should know what he was talking about.
Seems common sense has got lost somewhere :-(