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Snowyd45
Level 1: Cadet

No Cable for 6 days

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We have had no cable connection for 6 days now and every time Telstra has been contacted the story as to why has changed. First it was an outage and would be fixed in 24 hours, next it was water ingress into the pits on the street, now it is nbn technicians fiddling with the cable connections! 

Was offered a new Telstra Smart Modem with 4G backup on Monday and the order was cancelled on the Tuesday! 

Contacted Telstra again today and was told the modem will be sent "express," in the next 3 to 5 days? 

Now we have no prospect of internet over Christmas. 

1 ACCEPTED SOLUTION

Accepted Solutions
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: No Cable for 6 days

NBN has been doing a lot of work recency in Cable areas in preparation for NBN HFC, if you have cable you're going to be in a major city, which is generally next day delivery for modem replacements.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

View solution in original post

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1 REPLY 1
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: No Cable for 6 days

NBN has been doing a lot of work recency in Cable areas in preparation for NBN HFC, if you have cable you're going to be in a major city, which is generally next day delivery for modem replacements.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

View solution in original post

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