CrowdSupport®
Highlighted
Tyler_zhang
Level 1: Cadet

No bill to my email and just received overdue everytime

I can't get any bill in time neither in my email or account,  and then received overdue everytime. I tried remind myself to pay and still get overdue this month, but money had be charged already.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Telstra (Retired)
Telstra (Retired)

Re: No bill to my email and just received overdue everytime

hi Tyler_Zhang

 

This is really disappointing to hear,  

 

I'll send you a PM so that I can grab your details and we can work together offline to get this situation resolved,

 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more

Avoid queueing up and never worry about late fees againSet up direct debit

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now