I’m at the end of my rope
3 weeks ago, called Telstra as my adsl was cutting out. Agent said he could see line faults. Techie came out and said he couldn’t find any as the line was working but agreed it was intermittent. Made the passing comment that he saw hfc cable box on the driveway and we should be able to get it as our next door Neighbour has it. Called Telstra and the same agent said the hfc was NBN and not available. Ok, I accepted that.
Recently I was curious and checked Telstra website. My next door neighbor address shows “cable available” my other next door Neighbour address shows “cable available” and mine shows adsl. I get 3.5mbps, on a good day.
Called telstra. The agent was horrible. Told me I should have asked the technician at the time to connect it, why I didn’t ask the technician more questions, “cable isn’t available to you, that’s it”. Couldn’t answer anything about how my Neighbour could have it. Neighbour address is 7 and mine is 7A. He has cable!
The guy also told me no such thing as a commercial quote!
What do I do now?! I KNOW cable is available in th area, I’m staring at a coiled up black cable on the light pole on my driveway. And I’m typing this tethered to my phone because my adsl cut out!
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