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Kool
Level 2: Rookie

No internet access after installing new HDD

Answered

Old HDD crashed so bought new SSD, installed windows 10 and can't get access to the internet. Have NBN - HFC connection and it works on old desktop but nothing on new one. What have I missed in set up?

 

3 ACCEPTED SOLUTIONS

Accepted Solutions
Kool
Level 2: Rookie
Accepted Solution

Re: No internet access after installing new HDD

Yes all the network adaptors have a yellow exclamation mark next to them but how do I identify which type of equipment I have in my pc. Why did this happen this time, originally it works straight away?
Level 19: Deputy Director
Level 19: Deputy Director
Accepted Solution

Re: No internet access after installing new HDD

Sorry Forensics Guru, thought the same as you and posted around the same time!
It did not seem to me either that the issue had been solved.
Level 21: Augmented
Accepted Solution

Re: No internet access after installing new HDD

Glad to hear that... If the disk was 2 years old, it still might be worth updating some drivers, but only if you feel like doing it. It can sometimes get overwhelming even for IT pros like me.
DISCLAIMER: I do not work for Telstra or any other ISP. I never did. I have wealth of practical knowledge in Computer Security and Forensic Computing. I have been in the field since 1985.

Likes (formerly Kudos) and solutions are appreciated!!!
The comments expressed by me reflect my user experience and personal opinion.

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9 REPLIES 9
Level 24: Supreme Being
Level 24: Supreme Being

Re: No internet access after installing new HDD

The first thing to check is that the correct Network adapters have been installed on the PC.
Right click on the Windows Symbol bottom left of Status Bar (Windows start)
Click on Device Manger and check that the Network adapters are installed and there is no yellow or red exclamation mark next to them.

Are you connecting by WiFi or Ethernet?
Kool
Level 2: Rookie
Accepted Solution

Re: No internet access after installing new HDD

Yes all the network adaptors have a yellow exclamation mark next to them but how do I identify which type of equipment I have in my pc. Why did this happen this time, originally it works straight away?
Level 21: Augmented

Re: No internet access after installing new HDD

Originally, your computer probably came with all the drivers pre-installed. You will need to find the recovery media, or download all the manufacturer specific drivers (not only for network devices). W10 is pretty good with generic and some OEMs, but not all... Depending on the age of the machine, you may struggle finding them.

DISCLAIMER: I do not work for Telstra or any other ISP. I never did. I have wealth of practical knowledge in Computer Security and Forensic Computing. I have been in the field since 1985.

Likes (formerly Kudos) and solutions are appreciated!!!
The comments expressed by me reflect my user experience and personal opinion.
Kool
Level 2: Rookie

Re: No internet access after installing new HDD

What manufacturer do I go to for the drivers. I've got Gigabyte Z170xp motherboard, and GeForce GTX970 Windforce . I've done a search on the Hardware ID's , googled this and downloaded the file to search for my drivers and it comes back with not found! PC is 2 years old.
Level 21: Augmented

Re: No internet access after installing new HDD

https://www.gigabyte.com/au/Motherboard/GA-Z170XP-SLI-rev-10#support-dl-driver-audio
https://www.geforce.com/drivers
DISCLAIMER: I do not work for Telstra or any other ISP. I never did. I have wealth of practical knowledge in Computer Security and Forensic Computing. I have been in the field since 1985.

Likes (formerly Kudos) and solutions are appreciated!!!
The comments expressed by me reflect my user experience and personal opinion.
Level 19: Deputy Director
Level 19: Deputy Director

Re: No internet access after installing new HDD

Your motherboard manufacturer's site should list the drivers.  

I bought a similar motherboard but had no problem because linux mint just worked!

If you right click on the Device Managers ? symbol, it may reveal something.  But this is just a hunch. 

 

However if you can download, burn and boot a linux DVD iso image - eg: Linux Mint, open a terminal and enter

dmesg|more  at the prompt 

it will list more than you ever wanted to know about the drivers and your computer!

Level 19: Deputy Director
Level 19: Deputy Director
Accepted Solution

Re: No internet access after installing new HDD

Sorry Forensics Guru, thought the same as you and posted around the same time!
It did not seem to me either that the issue had been solved.
Kool
Level 2: Rookie

Re: No internet access after installing new HDD

Thanks guys, talked to the shop that built the pc and they told me about a m/bd disk they had supplied. Found it and loaded now all OK.
Level 21: Augmented
Accepted Solution

Re: No internet access after installing new HDD

Glad to hear that... If the disk was 2 years old, it still might be worth updating some drivers, but only if you feel like doing it. It can sometimes get overwhelming even for IT pros like me.
DISCLAIMER: I do not work for Telstra or any other ISP. I never did. I have wealth of practical knowledge in Computer Security and Forensic Computing. I have been in the field since 1985.

Likes (formerly Kudos) and solutions are appreciated!!!
The comments expressed by me reflect my user experience and personal opinion.

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