Level 1: Cadet

No internet on new modem

Hi I got connected 2days ago, internet was working great.
But come home from work and modem has 2 flashing green lights, one flashing red light and a solid eco red light
This is a 797n modem
Any help would be greatly appreciated
Thank you

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 5: Eagle Eye

Re: No internet on new modem

Power off Modem and connected devices - wait several minutes then power on. Pretty basic I know but works in most cases - good luck Smiley Happy
Level 24: Supreme Being
Level 24: Supreme Being

Re: No internet on new modem

Is it the WAN light that is flashing?

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit