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Sharee1969
Level 1: Cadet

No internet or home phone

Answered
 
1 ACCEPTED SOLUTION

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: No internet or home phone

You can try troubleshoot the connection here: http://tel.st/cares

If it is ADSL and the troubleshooting doesn't help try 132203
If it is NBN then it would be 1800TFIBRE
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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2 REPLIES 2
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: No internet or home phone

You can try troubleshoot the connection here: http://tel.st/cares

If it is ADSL and the troubleshooting doesn't help try 132203
If it is NBN then it would be 1800TFIBRE
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Support Team
Support Team

Re: No internet or home phone

Hi Sharee1969,

 

How did you go with @DrQ's suggestions?

 

-Chris

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