CrowdSupport®
Sickoflies
Level 1: Cadet

No support no answer

Been trying to contact Telstra for 2 days same excuse experiencing high demands!!! Well not surprised you completely lie to customers I have had three 1. You have gone over your limit want to top up “NO” 2. Outage in your area restore 2nd of December 3. No fault found??? Been without internet since last Friday which story is correct Telstra??? Taken screen shots of all your excuses and the two hours I will never get back on hold!!!
Let me guess you will still charge me a full bill because I bet most customers wouldn’t call you on it.
I would suggest everyone to call telco ombudsmen and report Telstra for charging a service they don’t provide and try to hide it so they still get paid!!

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2 REPLIES 2
Level 23: Superhero
Level 23: Superhero

Re: No support no answer

Are you on a cable internet service? You can check for outages at outages.telstra.com
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.
Support Team
Support Team

Re: No support no answer

Hello there, sorry to hear you're having some troubles with your internet service. 

 

There are many possibles reasons your service may experience a disruption- Outages on the network, Faults, Account issues, External factors i.e power outages.

 

When you encounter a service disruption I'd recommend first checking Service Status page which you can use for any known issues affecting our networks in your area here: http://tel.st/smlak

 

 If no outages be sure to check your usage meter to ensure you're not restricted via your My Account login: http://tel.st/3ub47 or the 24x7 App: http://tel.st/be99f

 

 If that's ruled out then try these steps first: http://tel.st/l2py4 to troubleshoot.

 

If that doesn't improve it then we offer 24x7 Technical Support on 133 933 for Cable or ADSL, 1800 TFIBRE for NBN or LiveChat here: http://tel.st/hy5n7 to test your service and hardware for any possible faults.

 

Your bills will charge your plan fee automatically, however if there is cause to request a review of the charges Billing support can discuss your options with you once service has been restored.

 

I hope this helps with your current and any future service disruptions you may experience. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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