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Hello there, sorry to hear you're having some troubles with your internet service.
There are many possibles reasons your service may experience a disruption- Outages on the network, Faults, Account issues, External factors i.e power outages.
When you encounter a service disruption I'd recommend first checking Service Status page which you can use for any known issues affecting our networks in your area here: http://tel.st/smlak
If that's ruled out then try these steps first: http://tel.st/l2py4 to troubleshoot.
If that doesn't improve it then we offer 24x7 Technical Support on 133 933 for Cable or ADSL, 1800 TFIBRE for NBN or LiveChat here: http://tel.st/hy5n7 to test your service and hardware for any possible faults.
Your bills will charge your plan fee automatically, however if there is cause to request a review of the charges Billing support can discuss your options with you once service has been restored.
I hope this helps with your current and any future service disruptions you may experience.
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