Coco2005
Level 1: Cadet

On 20th Feb our 1st top up did not work.

21st we complained and still not working. Telstra said only 1 top up left and we have not used any because they don't work. Please fix asap.

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2 REPLIES 2
Level 24: Supreme Being
Level 24: Supreme Being

Re: On 20th Feb our 1st top up did not work.

It can't be fixed through this forum. If the phone consultants haven't been able to fix it, lodge a formal complaint via https://telstra.com/complaints so that it can be further investigated.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Support Team
Support Team

Re: On 20th Feb our 1st top up did not work.

Hi @Coco2005,

 

I'm sorry for the delay for your Top-Up to take affect and for the inconvenience this has caused. If you raised a complaint on February 21, please allow 3-5 business days for you case manager to be assigned and investigate this further before they can contact you. Alternatively, this is something that our Tech Support team may also be able to assist you with and can be contacted on Live Chat https://tel.st/nycxx or call 1800834273 (nbn) or 133933 (ADSL or cable). Let me know how you go. 

 

- Tim

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