I recently applied for the Essential $69 Cable plan (Broadband + Home phone) around the 6th September 2018. I have my home phone setup and running. However, I am yet to activate my cable internet.
I had received my Cable modem and Smart modem and yesterday (2 Oct 2018), I had a call from Telstra to activate my Cable internet. Unfortunately during the activation process it was discovered that the person who was activating was unable to connect to my Cable modem. I first thought it would work if I connected to the other Coaxial socket (I have two). Unfortunately, it did not. The Telstra representative advised me to book an appointment for a Telstra technician to visit my home and determine what was wrong. I asked for more time as I wanted to find out if there were any issues and if it was something I could resolve.
My first concern was that the sockets were not connected to the Telstra box outside my home. I verified that they were connected. Not able to determine the cause of the problem I booked an appointed for a Telstra technician to visit me. I was given an appointment for the 8th Oct 2018.
Still trying to figure out what was wrong, I visited my neighbours asking them if they had Foxtel or Telstra cable to determine if my Overhead Lead-in cable was different to theirs. I started getting suspicious as two of my neighbours who did not have Foxtel or Telstra cable had Overhead cables similar to my Overhead Lead-in cable and a neighbour who had an active Telstra cable connection had a different Overhead Lead-in cable compared to mine.
I rechecked the cable going into the Telstra box outside the house and discovered that the Overhead Lead-in cable had been cut and disconnected from the pole outside my house. In other words there was no Overhead Lead-in cable to my house. I remembered that many months or years ago we had a cable lying disconnected and we had called my electricity provider assuming that it was a live power cable.
I did not use Cable internet at that point of time and had no idea that it was the Overhead Lead-in cable.
I chatted with Telstra reps to
Here are the issues I had
Could someone please advise me on the course of action I need to take. I am happy to pay the costs or a portion of the costs if that is the right thing to do.
My order number is INT 1-1693470181701.
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Thanks DrQ. I need to clarify that this is not a NBN connection as our area is still not NBN ready. Sorry marked as solved by mistake.
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