Highlighted
AOCmonit
Level 1: Cadet

PPP and DSL disconnecting

Answered

Have ADSL2+ and a new Telstra Smart Modem, getting constant dropouts (connection will drop every 2 minutes or so, some nights we will have 30 seconds of internet and then 3 minutes of reconnecting, rinse and repeat all night), mygateway page will show some combination of PPP or DSL connecting/disconnecting. This will happen again and again all night, I've contacted Telstra support they were of no help at all. Hopefully somebody here is able to give any advice.

1 ACCEPTED SOLUTION

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: PPP and DSL disconnecting

You could have a cable fault in the street or there could be a problem in the house wiring. If you have more than one phone socket try a different phone socket also if you have more than one phone sockets try connection with all devices disconnected from other phone sockets. The problem could even be a faulty ADSL filter / splitter, you could try the modem connected directly to phone socket without using the ADSL filter / splitter.

 

If you hear noise on the line during a phone call this would also indicate a cable fault and if you report the fault as phone fault  by calling 132200 might have more success in getting it fixed.

 

A good indication that there is a line fault will be shown by the errors on the Advanced > Broadband > DSL diagnostics page. If there are any Link Retrain counts this would definitely indicate a ADSL link fault.

 

See section 26 of document linked at the bottom of this post for examples of a good and faulty DSL link.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
Level 21: Augmented
Level 21: Augmented

Re: PPP and DSL disconnecting

@AOCmonit Can you post your full modem stats so the guru's can have a look.

 

Will look something like this...

 

DSL Status Up
DSL Uptime 7 days 2 hours 10 minutes 49 seconds
DSL Type VDSL2
DSL Mode Fast
Maximum Line rate 21.06 Mbps 38.83 Mbps
Line Rate 21.37 Mbps 38.69 Mbps
Data Transferred 3175 MBytes 2889.84 MBytes
Output Power 8.6 dBm ,12.3 dBm
Line Attenuation 5.5, 32.8, 51.6 dB,15.6, 42.8, 64.6 dB
Noise Margin 5.6 dB, 5.9 dB

 

Found in the /Broadband/DSL link status section of the Smart Modem.

Mmmmm... hot pineapple donut and a coffee!
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: PPP and DSL disconnecting

You could have a cable fault in the street or there could be a problem in the house wiring. If you have more than one phone socket try a different phone socket also if you have more than one phone sockets try connection with all devices disconnected from other phone sockets. The problem could even be a faulty ADSL filter / splitter, you could try the modem connected directly to phone socket without using the ADSL filter / splitter.

 

If you hear noise on the line during a phone call this would also indicate a cable fault and if you report the fault as phone fault  by calling 132200 might have more success in getting it fixed.

 

A good indication that there is a line fault will be shown by the errors on the Advanced > Broadband > DSL diagnostics page. If there are any Link Retrain counts this would definitely indicate a ADSL link fault.

 

See section 26 of document linked at the bottom of this post for examples of a good and faulty DSL link.

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now