I've recently had an issue with my internet not working for a couple of days, I had called Telstra and they fixed it within 48 hours but now I am having issues of constant slow connections and packet loss when I'm on multiplayer games that wouldn't even lag while I was over my banwidth limit. The packet loss shown in the game averages at around 30-40%.
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That's disappointing to hear. Best to check our Service Status page: http://servicestatus.bigpond.com/ to begin with just to make sure there are no reported outages/maintenance work in your area.
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