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Coco29
Level 1: Cadet

Parental Control

Answered
I currently have parental control on but that means my devices (parent) are also restricted. Is there a way that the restrictions don't apply to the parents devices.
1 ACCEPTED SOLUTION

Accepted Solutions
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: Parental Control

Parental controls via Broadband Protect affect all devices, where as parental controls set on the Modem are applied on devices individually.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

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3 REPLIES 3
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: Parental Control

Parental controls via Broadband Protect affect all devices, where as parental controls set on the Modem are applied on devices individually.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

View solution in original post

Coco29
Level 1: Cadet

Re: Parental Control

How then do I set it up on the modem?
Level 23: Superhero
Level 23: Superhero

Re: Parental Control

Here is a link to post by @cf4 https://crowdsupport.telstra.com.au/t5/Modems-Hardware/Telstra-Gateway-Frontier-DJN2130-Unofficial-D... for an unofficial manual. Section 6 has instructions for setting up parental contols.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

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