CrowdSupport®
vanessah4
Level 1: Cadet

Parental Controls

I have unblocked the time restrictions for homework time on my parental controls however the sites are still not accessible. When I go in to check, there are no blocked times listed and I have also now clicked to turn off Parental controls altogether.  I have reset the modem twice and there is no change. I have had the Smart Modem for about 2 weeks. Any suggestions?

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2 REPLIES 2
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Support Team
Support Team

Re: Parental Controls

Hi vanessah4, 

I am sorry that you're having trouble with this, the following page may offer further support https://tel.st/x4crq

You may also find it helpful to clear your history & cookies before proceeding. 

Let me know how you get on.

Angela 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Support Team
Support Team

Re: Parental Controls

Checking in to see how you went with my advice @vanessah4 

Angela 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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