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Tess_Tickle
Level 1: Cadet

Parental filter not blocking sites (Telstra Arcadyan)

I am wanting to filter YouTube and other social media sites for my children but when I enter in m.youtube.com and other variants (www.youtube.com, YouTube.be, s.ytimg.com, etc) of these sites it is still accessible. Generic company sites can be blocked but google type sites seem to always get through the filter. How can I get these urls blocked if the logic does not allow wildcards? I don’t want to use the home dashboard ord as I want to focus the device targets, not have a blanket rule. Thank

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4 REPLIES 4
Telstra (Retired)
Telstra (Retired)

Re: Parental filter not blocking sites (Telstra Arcadyan)

Hey Tess_Tickle,

 

I can appreciate your issues with the sites not being blocked correctly and apologise for any inconvenience this has caused Smiley Sad I do have the following troubleshooting steps at 

 

https://tel.st/9xsea

 

If these don't work then the best contact would be with the Tech team on 133933 (24/7). 

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Level 21: Augmented
Level 21: Augmented

Re: Parental filter not blocking sites (Telstra Arcadyan)

@Tess_Tickle Kids these days are pretty tech smart and can easily bypass any blocking you do with a VPN anyway.

Hot pineapple donut and a cuppa.... Mmmmmm
Tess_Tickle
Level 1: Cadet

Re: Parental filter not blocking sites (Telstra Arcadyan)

Thanks but this was no help at all. Looks like I may have to waste 2 hours of my life on the phone to the Philippines to try and explain my issue and get no result in the end.

Tess_Tickle
Level 1: Cadet

Re: Parental filter not blocking sites (Telstra Arcadyan)

Thanks for the comment?

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