I am in the middle of moving to a new shared property and because the developer was unaware they needed to meet Telstra's registration criteria the service cannot me reconnected for up to 6 months. Telstra [in India and I know because I asked] have told me three times now that they believe I must keep paying $90 per month because I am on a 2 year contract but I can have a mobile data service that gives me 25GB data only for 30 days and local phone calling only. A long way from 50mb/s and unlimited data and unlimited Australia calls. Anyone know what the real answer is?
We are on the Central Coast in an NBN completed area.
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That is an interesting response. The problem is not that I want to get out of the contract, I want Telstra to provide the service I am paying for. They are currently not in a position to provide the service because they rely on NBN to provide that.
To call complaints and discuss this yet again when I have not had a satisfactory answer before seems a complete waste of my time and energy. Have you any idea how long it takes to get through the red tape on one of these calls? I average 90 minutes every time. I know because I keep a spread sheet.
The relevance of the "Off Shore" is that Telstra has decided that the Customer is less important than the CEO's and Senior executive's bonus. The easy way to get the profit up is to cut staff numbers so that on paper the costs are reduced and the income stays the same. And yes I used to get my share when I worked there. But I am from the old school that feels to earn the bonus you need to provide the "Service". To my mind this is extortion. I don't believe that Telstra is entitled to take the money if it can't provide the service and as such should "Rest" the contract until it can. That, however, is not an option according to the contractor at the "help" desk.
So to review, I have a "Best Contract Ever" that I pay for and will continue to pay for however Telstra is unable to deliver service that deliver to that contract. To get any service I have to pay more money to get an inferior service. Do you really think that this is a good commercial deal from my point of view?
I would be happy if Telstra provided the inferior service at no extra cost to me until they can resolve the line issues but that is again not an option according to the "help desk".