12345aaaaa
Level 2: Rookie

Perth to singapore ping and routing issue

The sea-me-we-3 break has been fixed for some time now and running a ping test (from Perth where i'm located) for various Singaporean IPs gives me a latency of 102-110ms rather than the expected ~60ms.

 

Here is a tracert showing the routing it is taking to singapore

 

1 <1 ms <1 ms <1 ms 192.168.1.1
2 10 ms 7 ms 8 ms 10.206.64.1
3 7 ms 9 ms 7 ms 58.160.252.130
4 8 ms 8 ms 9 ms bundle-ether4.wel-edge902.perth.telstra.net [203.50.112.56]
5 9 ms 11 ms 7 ms bundle-ether7.wel-core3.perth.telstra.net [203.50.6.190]
6 11 ms 15 ms 7 ms tengige0-7-0-0.pthw-core01.perth.net.reach.com [203.50.13.226]
7 102 ms 111 ms 103 ms i-15354.pthp-core02.telstraglobal.net [202.84.221.201]
8 100 ms 102 ms 100 ms i-0-2-0-20.siko11.bi.telstraglobal.net [202.84.140.38]
9 100 ms 103 ms 99 ms i-93.istt04.telstraglobal.net [202.84.224.190]
10 101 ms 99 ms 99 ms unknown.telstraglobal.net [210.176.138.195]
11 * * * Request timed out.
12 102 ms 103 ms 101 ms 103.28.54.16

 

Is there an ETA on when this will be fixed or why it hasn't yet?

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12 REPLIES 12
Support Team
Support Team

Re: Perth to singapore ping and routing issue

I've flagged this post so that our Technical Support Team can have a look at it when they are available tomorrow.

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Level 25: The Singularity
Level 25: The Singularity

Re: Perth to singapore ping and routing issue

Yes, but that doesn't take into account the faults on a couple of the other major cables in the area that have occurred since the SMW3 was repaired and have also been affecting traffic in the SE Asia region.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
12345aaaaa
Level 2: Rookie

Re: Perth to singapore ping and routing issue

I appreciate the response Jupiter.

I have asked two friends on two different ISP's to run a tracert to the same IP, and they are both getting ~68ms to singapore. Is there a reason Telstra doesn't use this same routing currently?

A friends tracert (AMnet)

https://imgur.com/a/7gsIEtv

And my current tracert to same IP

https://imgur.com/a/0gn8tyJ

Level 24: Supreme Being
Level 24: Supreme Being

Re: Perth to singapore ping and routing issue

Can you ping -n 50 both hop 6 and 7 and post the results

Hop 7 is still onshore
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12345aaaaa
Level 2: Rookie

Re: Perth to singapore ping and routing issue

Sure thing, hop 7 appears to be hong kong

 

hops.jpg

Level 24: Supreme Being
Level 24: Supreme Being

Re: Perth to singapore ping and routing issue

Its pretty normal for online IP geolocators to be completely incorrect. IP's were probably purchased via Telstra Gobal's Hong Kong office

pthp-core02 is Perth (on pier street off the top of my head) and pthw is wellington street. (Can even see this via https://www.telstraglobal.com/network-infrastructure-map/#/map and turning on points of presence)

Can you traceroute 202.84.140.38 now and ping -n 50 and post the results

I'm getting the expected latency time from Queensland using an almost identical outbound route using a slightly different path as it bounces around in Perth (roughly 126 ping from Townsville)

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale
12345aaaaa
Level 2: Rookie

Re: Perth to singapore ping and routing issue

Interesting to know. I am currently not at the premises so will have to post the ping result tomorrow morning.

I appreciate the support you are providing, it can often be hard to get help on these kinds of things. So thanks for that Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: Perth to singapore ping and routing issue

No worries

Just trying to determine if the latency time is between perth to singapore or while the connection is still in perth

So far it looks like it the issue isn't between perth and singapore
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
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Run a Modern Retail Business with Neto Point of Sale
12345aaaaa
Level 2: Rookie

Re: Perth to singapore ping and routing issue

routing.jpg

Level 24: Supreme Being
Level 24: Supreme Being

Re: Perth to singapore ping and routing issue

think we've found our culprit (don't think there should be 45ms between pthw and pthp)

I'll see if i can find out anything
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale
12345aaaaa
Level 2: Rookie

Re: Perth to singapore ping and routing issue

Any update on this?

Level 24: Supreme Being
Level 24: Supreme Being

Re: Perth to singapore ping and routing issue

Initial testing couldn't replicate the issue, it's been sent up the chain for investigation
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale

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