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Jackisback
Level 3: Gumshoe

Phone

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I have NBN which includes a land line. I do not use the land line for outgoing calls and the only incoming calls I have received over the last 6 months or more have been nuisance calls. Today I disconnected the phone from my modem. My question is this: should I inform Telstra that I no longer want the phone in my nbn bundle? Will it reduce the cost of my service if I don't have the phone on my plan?

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Phone

You don't need to inform Telstra that you have disconnected the phone. At the moment all Telstra NBN plans include a phone so I doubt that you will be able to reduce the cost of your service if you notify Telstra that you no longer require a phone.

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3 REPLIES 3
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Phone

You don't need to inform Telstra that you have disconnected the phone. At the moment all Telstra NBN plans include a phone so I doubt that you will be able to reduce the cost of your service if you notify Telstra that you no longer require a phone.

View solution in original post

Support Team
Support Team

Re: Phone

Hi jackisback, just confirming what cf4 has mentioned above - the NBN connection includes access to the landline service as part of the monthly fee and there's no reduction in the cost for just using the broadband connection. 

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Jackisback
Level 3: Gumshoe

Re: Phone

Thanks for your reply, You have confirmed what I suspected to be the case.

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