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Level 17: Bureau Chief

Poor evening Gaming Pings to US servers ? Telstra congestion?

Answered

Hey T Crowdsupport team.

 

I was wondering where or how I can monitor ADLS speeds or if you have any comment over recent poor O/S gaming performance? I am a Bigpond customer - previously on the 200GB Ultimate bundle ($148 per month) which was recently (end May) upgraded to the same value plan - but with 500GB per month.

 

Since returning to Telstra as an ADSL2+ customer on a sub-exchange, my d/l dpeeds max at just over 2Mb sec / ~20Mbit or just under 80% of the theoretical maximum ADSL2+ speeds.  My gaming ping to a US West Coast server I play regularly on has typically been 190-210 since returning to Telstra and this service.  Even with a family laptop on for basic browsing (eBay) - my ping would rarely exceed 255.

 

In recent days/weeks, I have seen a significant deterioation in gaming Pings (after my plan was updated to the 500GB plan).  In evenings (8pm-Midnight) it has almost doubled to be anywhere from 350-500!  Re-setting the router / disconnecting other devices on the network does little to alter this.  I have properly configured firewalls, anti-virus and run weeks scans and malware checks on my PC.  There are no issues I know of.  Frustratingly, the same PC, setup and unchanged (ie nothing power cycled) has me at 8:00am the next morning back at a 190 Ping!

 

Are you aware of;

 

- AUS - US Network congestion with Telstra?

- Telstra peak-hours network congestion  and reduced network speeds?

- Any throttling, slowing or other restrictions or limitations Telstra apply to their High-usage premium plans?

 

Or anything else that Telstra may be doing / contributing to this problem ???

 

Very frustrated gamer and premium Telstra customer.

Cheers,

Sheeds.

SE Suburbs Melbourne.

 

 

Windows Phone Enthusiast, Windows 8 and Surface fan! FORMER Telstra Customer (adios lol).

If you like my Microsoft (WP/Win8) posts here, consider Kudos+1

Check me out on Twitter - WP_DownUnder - I don't come around here no more.
1 ACCEPTED SOLUTION

Accepted Solutions
MartinMc
Level 9: Captain
Accepted Solution

Re: Poor evening Gaming Pings to US servers ? Telstra congestion?


@wpdownunder wrote:

My gaming ping to a US West Coast server I play regularly on has typically been 190-210 since returning to Telstra and this service.  Even with a family laptop on for basic browsing (eBay) - my ping would rarely exceed 255.

 

In recent days/weeks, I have seen a significant deterioation in gaming Pings...

 

- AUS - US Network congestion with Telstra?

- Telstra peak-hours network congestion  and reduced network speeds?

- Any throttling, slowing or other restrictions or limitations Telstra apply to their High-usage premium plans?

 

 


 AUS-US CONGESTION:

A good map of the Cables across and around the Pacific can be found as a PDF file at the bottom of the following website.... http://telstrawholesale.com/products/international/international-data-transport/endeavour-cable.htm

There are usually 5 cable paths you could potentially be on to obtain internet traffic from the USA across which all AUST-US traffic is managed and load-balanced over. Within these 5 main paths there are generally 21 separate trunks you could actually be on. You can identify which path you on from looking at your trace-route results and looking for the hop that is the Telstra Router (via our Reach Network) as it hands off to a USA server/router as you leave the Telstra network in the USA. Generally you’d find this around Hop 9 or 10 of a trace-route result. You would look for one of the following addresses to tell you which cable your traffic is actually on;

 

Southern Cross Southern Ring via NZ (x6)
202.84.140.161
202.84.140.30
202.84.140.74
202.84.140.78
202.84.143.210
202.84.143.245

 

Southern Cross Northern Ring via Fiji (x6)
202.84.140.154
202.84.140.158
202.84.140.26
202.84.140.53
202.84.140.69
202.84.141.2

 

Telstra Endeavour + Asia America Gateway (x5)
202.84.140.10
202.84.140.22
202.84.140.221
202.84.141.145
202.84.144.158

 

Australia Japan Cable + Japan-US South (x3)
202.84.140.225
202.84.140.6
202.84.143.14

 

Telstra Endeavour + Japan-US South (x1)
202.84.143.18

 

What sort of performance can you expect in terms of delay/latency trying to get back from USA?

  1. Referring to the Telstra website above about Telstra Endeavour cable; this is the fastest route available to USA and it heads out of Sydney, hits Hawaii before joining onto either the Asia America Gateway or Japan-US (South) cables for the final hop onto the west coast. The published expected latency is 228ms but it is possible to get <200ms on the trunks on that route. But getting around 230ms is well within spec for Aust to USA and back on any given day.
  2. If you look at the Southern Cross website http://www.southerncrosscables.com/public/Network/default.cfm and add up the latency on their own map it is around ~85ms one way so the return path of a ping is going to get you around ~170ms under optimal conditions.
  3. Verizon http://www.verizonbusiness.com/about/network/latency/ also publishes performance data for customers on their high-end business plans who pay for service level guarantees. There own statistics show mid-150's to low 160's ms which is helpful to understand what to expect crossing the pacific on their business traffic (I don't which specific cable/s they use though).

The Australia Japan Cable + Japan-US South path (up to Japan and across via Hawaii) is the longest route and will generally be the slowest link so you will usually get in the vicinity of 240ms. Internet traffic load balancing means that you may end up on this path some of the time hence why latency results can have marked differences.

So generally, around the 210ms is to be expected but in reality anywhere from 150ms on the shortest route onwards up to around 250ms could be experienced at any given time of day to the USA. This is simply because of the sheer distance the traffic has to traverse to travel there-and-back.

Speedtest/Ping results to servers in USA are fairly meaningless as they can't tell you where your latency is occurring and whether it is within Telstra’s control and within acceptable performance parameters I’ve mentioned above.

 

PEAK-HOUR CONGESTION:

Outside of throttling of traffic once a user exceeds their download quota, there are some Telstra Exchanges that do slow down during peak hours due to additional demand and traffic has to be shared across the back-haul into Telstra's core. Generally BigPond Tech Spt can tell you if you are in ADSL area that experiences congestion during peak hours and if there is a planned upgrade due to occur in the area. What occurs in the vast majority of congestion circumstances is that the available bandwidth is shared equally amongst all users during times of high demand. I have sent you a private message to see what I can check for you to confirm if this is the case.

 

MartinMc

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MartinMc
Level 9: Captain
Accepted Solution

Re: Poor evening Gaming Pings to US servers ? Telstra congestion?


@wpdownunder wrote:

My gaming ping to a US West Coast server I play regularly on has typically been 190-210 since returning to Telstra and this service.  Even with a family laptop on for basic browsing (eBay) - my ping would rarely exceed 255.

 

In recent days/weeks, I have seen a significant deterioation in gaming Pings...

 

- AUS - US Network congestion with Telstra?

- Telstra peak-hours network congestion  and reduced network speeds?

- Any throttling, slowing or other restrictions or limitations Telstra apply to their High-usage premium plans?

 

 


 AUS-US CONGESTION:

A good map of the Cables across and around the Pacific can be found as a PDF file at the bottom of the following website.... http://telstrawholesale.com/products/international/international-data-transport/endeavour-cable.htm

There are usually 5 cable paths you could potentially be on to obtain internet traffic from the USA across which all AUST-US traffic is managed and load-balanced over. Within these 5 main paths there are generally 21 separate trunks you could actually be on. You can identify which path you on from looking at your trace-route results and looking for the hop that is the Telstra Router (via our Reach Network) as it hands off to a USA server/router as you leave the Telstra network in the USA. Generally you’d find this around Hop 9 or 10 of a trace-route result. You would look for one of the following addresses to tell you which cable your traffic is actually on;

 

Southern Cross Southern Ring via NZ (x6)
202.84.140.161
202.84.140.30
202.84.140.74
202.84.140.78
202.84.143.210
202.84.143.245

 

Southern Cross Northern Ring via Fiji (x6)
202.84.140.154
202.84.140.158
202.84.140.26
202.84.140.53
202.84.140.69
202.84.141.2

 

Telstra Endeavour + Asia America Gateway (x5)
202.84.140.10
202.84.140.22
202.84.140.221
202.84.141.145
202.84.144.158

 

Australia Japan Cable + Japan-US South (x3)
202.84.140.225
202.84.140.6
202.84.143.14

 

Telstra Endeavour + Japan-US South (x1)
202.84.143.18

 

What sort of performance can you expect in terms of delay/latency trying to get back from USA?

  1. Referring to the Telstra website above about Telstra Endeavour cable; this is the fastest route available to USA and it heads out of Sydney, hits Hawaii before joining onto either the Asia America Gateway or Japan-US (South) cables for the final hop onto the west coast. The published expected latency is 228ms but it is possible to get <200ms on the trunks on that route. But getting around 230ms is well within spec for Aust to USA and back on any given day.
  2. If you look at the Southern Cross website http://www.southerncrosscables.com/public/Network/default.cfm and add up the latency on their own map it is around ~85ms one way so the return path of a ping is going to get you around ~170ms under optimal conditions.
  3. Verizon http://www.verizonbusiness.com/about/network/latency/ also publishes performance data for customers on their high-end business plans who pay for service level guarantees. There own statistics show mid-150's to low 160's ms which is helpful to understand what to expect crossing the pacific on their business traffic (I don't which specific cable/s they use though).

The Australia Japan Cable + Japan-US South path (up to Japan and across via Hawaii) is the longest route and will generally be the slowest link so you will usually get in the vicinity of 240ms. Internet traffic load balancing means that you may end up on this path some of the time hence why latency results can have marked differences.

So generally, around the 210ms is to be expected but in reality anywhere from 150ms on the shortest route onwards up to around 250ms could be experienced at any given time of day to the USA. This is simply because of the sheer distance the traffic has to traverse to travel there-and-back.

Speedtest/Ping results to servers in USA are fairly meaningless as they can't tell you where your latency is occurring and whether it is within Telstra’s control and within acceptable performance parameters I’ve mentioned above.

 

PEAK-HOUR CONGESTION:

Outside of throttling of traffic once a user exceeds their download quota, there are some Telstra Exchanges that do slow down during peak hours due to additional demand and traffic has to be shared across the back-haul into Telstra's core. Generally BigPond Tech Spt can tell you if you are in ADSL area that experiences congestion during peak hours and if there is a planned upgrade due to occur in the area. What occurs in the vast majority of congestion circumstances is that the available bandwidth is shared equally amongst all users during times of high demand. I have sent you a private message to see what I can check for you to confirm if this is the case.

 

MartinMc

Level 17: Bureau Chief

Re: Poor evening Gaming Pings to US servers ? Telstra congestion?

Thanks Martin.....Appreciate the ongoing follow-up. Smiley Happy

Windows Phone Enthusiast, Windows 8 and Surface fan! FORMER Telstra Customer (adios lol).

If you like my Microsoft (WP/Win8) posts here, consider Kudos+1

Check me out on Twitter - WP_DownUnder - I don't come around here no more.
bgodsall
Level 6: Bloodhound

Re: Poor evening Gaming Pings to US servers ? Telstra congestion?

Rather than create an entirely new thread, i thought i would post here as i am experiencing the same problems as the OP.

 

During the day the download speeds and pings to Australian and International servers are fine. Beyond 4:30-5:00pm is a whole different matter.

 

The speeds drop quite considerably and the pings increase in the same matter. Im talking in the range from 600kb/s and sub 50ms pings to less than 100kb/s and pings of well over 400ms.  I've been experiencing these problems for quite sometime (6+ Months) and no amount of calls to the inept customer service have amounted to anything.

 

The following is a trace i did earlier this evening.  Roughly 2 hours ago. And its what i have to deal with on a nightly basis.

 

Tracing route to www.bigpond.com [144.135.18.32]
over a maximum of 30 hops:

1 16 ms 17 ms 12 ms BigPond.BigPond [10.0.0.138]
2 160 ms 58 ms 503 ms 172.18.112.171
3 161 ms 85 ms 45 ms 172.18.69.202
4 297 ms 104 ms 61 ms 172.18.241.14
5 1984 ms 1857 ms 1462 ms 172.18.117.161
6 40 ms 541 ms 54 ms 172.18.117.173
7 99 ms 43 ms 662 ms 172.18.241.33
8 450 ms 222 ms 91 ms Bundle-Ether11.woo9.Brisbane.telstra.net [203.45
.53.241]
9 372 ms 77 ms 478 ms Bundle-Ether2.woo-core1.Brisbane.telstra.net [20
3.50.44.9]
10 351 ms 316 ms 82 ms Bundle-POS2.chw-core2.Sydney.telstra.net [203.50
.6.201]
11 519 ms 264 ms 56 ms TenGigabitEthernet8-1.pit2.Sydney.telstra.net [2
03.50.20.184]
12 48 ms 73 ms 39 ms pitt-tcom-r02 [139.130.41.70]
13 268 ms 50 ms 72 ms 144.135.19.84
14 327 ms 772 ms 91 ms 144.135.18.32

Trace complete.

This sort of performance makes gaming (the main use for this connection) completely and utterly useless.

 

I don't expect a miracle, but something has to be better than what i have now.  

 

MartinMc
Level 9: Captain

Re: Poor evening Gaming Pings to US servers ? Telstra congestion?

Have sent you a private message (http://crowdsupport.telstra.com/t5/notes/privatenotespage/tab/inbox).

I will ask one of network team to have a look at your service once you get back to me.

 

MartinMc

MartinMc
Level 9: Captain

Re: Poor evening Gaming Pings to US servers ? Telstra congestion?


@bgodsall wrote:

 

During the day the download speeds and pings to Australian and International servers are fine. Beyond 4:30-5:00pm is a whole different matter.

 

The speeds drop quite considerably and the pings increase in the same matter. Im talking in the range from 600kb/s and sub 50ms pings to less than 100kb/s and pings of well over 400ms.   


Unfortunately in your specific area your DSLAM is struggling with congestion during peak hours due to a need to increase the backhaul carrying the ADSL traffic from the DSLAM. What is occuring as the backhaul reaches capacity is that each user connected gets an equal share of available bandwidth and hence each user's connection is slowing down as capacity hits its limit during peak periods. (It has nothing to do with international cables as per your trace-route where the latency is happening immediately from your house)

 

Your DSLAM is on a list of known congested site and Telstra's network planners have asked for funding to invest in further infrastructure in your area to alleviate the problem. The network build though is not something that can occur overnight and will take a number of months to address the peak hour speeds issue.

bgodsall
Level 6: Bloodhound

Re: Poor evening Gaming Pings to US servers ? Telstra congestion?

Thanks for the effort Martin.

 

Unfortunately, the issue seems to be getting worse and is now also starting earlier each day.   Making my internet pretty much useless.  But i'll deal with it, as im not the only user.  Only the user who relies on the lowest possible ping.

bgodsall
Level 6: Bloodhound

Re: Poor evening Gaming Pings to US servers ? Telstra congestion?

This issue is only getting worse for myself.   Net is pretty much completely useless fullstop.

 

I really hope you guys can impress upon those with the power to do anything just how bad the situation is becoming.  You only need to look at the myriad of threads on Whirlpool to see just how widespread the problem is.

 

Tracing route to www.bigpond.com [144.135.18.32]
over a maximum of 30 hops:

  1    93 ms    99 ms    99 ms  BigPond.BigPond [10.0.0.138]
  2   203 ms   605 ms  1099 ms  172.18.112.201
  3   423 ms   178 ms   954 ms  172.18.70.202
  4   357 ms   198 ms  1039 ms  172.18.241.142
  5   429 ms    68 ms   789 ms  172.18.117.129
  6   157 ms    58 ms   180 ms  172.18.117.141
  7   300 ms    57 ms   603 ms  172.18.241.161
  8   480 ms    68 ms   326 ms  Bundle-Ether11.cha45.Brisbane.telstra.net [203.45.53.233]
  9    82 ms   276 ms   585 ms  Bundle-Ether2.cha-core4.Brisbane.telstra.net [203.50.44.13]
 10   684 ms   133 ms   967 ms  Pos0-4-1-0.ken-core4.Sydney.telstra.net [203.50.6.205]
 11   143 ms   373 ms   601 ms  TenGigabitEthernet8-1.pit1.Sydney.telstra.net [203.50.20.39]
 12   849 ms   160 ms   336 ms  pitt-tcom-r01 [139.130.185.254]
 13   598 ms  1159 ms   101 ms  144.135.19.84
 14   198 ms  1648 ms   162 ms  144.135.18.32

 

 

Its that bad, i can sit here and load a webpage and slowly watch it load like the old 56k days.

MartinMc
Level 9: Captain

Re: Poor evening Gaming Pings to US servers ? Telstra congestion?

I'll chase up the network planners and see if there is any update on the DSLAM in your area. It is being planned to be upgrade, just asked if they could confirm timings....

 

MartinMc

MartinMc
Level 9: Captain

Re: Poor evening Gaming Pings to US servers ? Telstra congestion?


@bgodsall wrote:

This issue is only getting worse for myself.   Net is pretty much completely useless fullstop. 


http://telstrawholesale.com.au/products/data/dsl-internet-grade/adsl-reports-plans/index.htm is showing your DSLAM is now on the official upgrade timing. Completion date of all the DSLAMs in your release is Jan 2012. However, this is for all 170+ DSLAMs to be completed by this date. Some have already been done, another 30 will upgrade in Aug/Sep with the vast majority completed by Nov. I can't say exactly when your site is scheduled but there is a good chance your network upgrade will occur in the next couple of months.

 

bgodsall
Level 6: Bloodhound

Re: Poor evening Gaming Pings to US servers ? Telstra congestion?

I'd actually had been meaning to post again.

 

The issue of speed and ping is still ongoing, but now since sunday (21/8) i've been getting 100% packet loss.

bgodsall
Level 6: Bloodhound

Re: Poor evening Gaming Pings to US servers ? Telstra congestion?

No doubt im beginning to sound like a broken record. 

 

But webpages are now taking MINUTES to load, if they even load at all.    This is beginning to become a real problem.  I understand MartinMc that you can only do so much.  But this simply isn't good enough.

bgodsall
Level 6: Bloodhound

Re: Poor evening Gaming Pings to US servers ? Telstra congestion?

I'm back. This issue still persists. 3:40 and my connection is once again completely and utterly useless.

Ping to bigpond is 400ms and download speeds are abysmal. It would be quicker to send a pigeon with a hand written letter than to send an email.

sebapl10
Level 3: Gumshoe

Re: Poor evening Gaming Pings to US servers ? Telstra congestion?

I feel your pain..800kb download and 88 jb upload, really Telstra...really?? ADSL2+
Telstra (Retired)
Telstra (Retired)

Re: Poor evening Gaming Pings to US servers ? Telstra congestion?

Hi bgodsall, please PM me your contact details (i.e. home phone number) and I will look to solve this. Regards
Telstra (Retired)
Telstra (Retired)

Re: Poor evening Gaming Pings to US servers ? Telstra congestion?

The DSLAM switch occurred. You are no longer congested, there is something going on with your line currently under investigation. Just sent you a private message with more detail and next steps. Regards - Gareth
bgodsall
Level 6: Bloodhound

Re: Poor evening Gaming Pings to US servers ? Telstra congestion?

Would that PM be for sebapl10??

 

 

On a different note, i did a speed test.  Actually i did it twice as i didn't really believe it the first time.

 

http://www.speedtest.net/result/1557703726.png 

sebapl10
Level 3: Gumshoe

Re: Poor evening Gaming Pings to US servers ? Telstra congestion?

I beleive it was for me and you
bgodsall
Level 6: Bloodhound

Re: Poor evening Gaming Pings to US servers ? Telstra congestion?

I do believe it was just for you seb Smiley Tongue

sebapl10
Level 3: Gumshoe

Re: Poor evening Gaming Pings to US servers ? Telstra congestion?

It says hi bogsdall please pm me..... Above in previous messages
bgodsall
Level 6: Bloodhound

Re: Poor evening Gaming Pings to US servers ? Telstra congestion?

It does.  But I hadn't had the time to send the info until now.

 

And i haven't gotten any PM's since August Smiley Very Happy

 

 

Right about now, im probably as confused as you are Smiley Very Happy

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