I've attempted to forward ports for my ps4 with the new smart modem gen 2. When I check if the ports are open they don't show as they are so I wanted to check if I was forwarding correctly.
if the modem has been set to factory settings, I plug an ethernet cable into the ps4, go into modem settings add a static lease for the i.p and its mac address that its created (i've also tried changing the address other than what it auto sets to) go into services then port forwarding, add the ports as necessary i.e tcp wan&lan port 1935 then the static ip and apply. I also turn upnp off.
I restart the modem, input the static ip number and check the ports but they're closed.
I do a custom set up on the ps4 to connect to the modem.
I'm not an expert at any of this or gaming but from playing some shooters and fifa etc you can tell my connection doesn't seem the best generally.
I'm also on cable internet with decent speeds. 100mbps down and around 4.5mbps up.
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Have you checked to see if ports are open at a online port checking site such as canyouseeme?
For PS4 the following ports should be port forwarded.
Telstra support will probably refer you to Telstra platinum who charge a fee for service. If its a problem with modem or Telstra network or they can't solve the problem you should not get charged.
What sort of problems are you having, unless you are have problems chatting on line with other people in the party chat. And you find the PS4 NAT Type Failed when you are testing the Internet connection the problem want be fixed by port forwarding.