sjcb52
Level 1: Cadet

Red led light

Answered

I have a Telstra smart modem gen 2, it has a solid red led light on the front at the bottom originally it did have a green/blue light but im still able to connect to internet, is there a issue with the modem. 

1 ACCEPTED SOLUTION

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Red led light

A solid red light on the front of the modem indicates that both the 4G backup and main connection are not working. As you still have internet then it could be a fault causing light to turn red. Sometimes this can be fixed by turning modem off for 5 minutes and then back on.

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2 REPLIES 2
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Red led light

A solid red light on the front of the modem indicates that both the 4G backup and main connection are not working. As you still have internet then it could be a fault causing light to turn red. Sometimes this can be fixed by turning modem off for 5 minutes and then back on.
sjcb52
Level 1: Cadet

Re: Red led light

Thank you i will try that and see what happens

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