Good Morning,
I have lodged three calls with Telstra between now and last Tuesday in efforts to begin the NBN satellite application process, but have ended up in the wrong departments on every occasion, who were unable to help me and unable to let me know who might be more able to help, thus, I come to you guys seeking some assistance or directions 
My name's Justin, and my wife and I have recently moved to a rural property. We had an NBNCo tech come out a fortnight ago to conduct the pre-installation radio survey, and were found to be out of range of the Fixed Wireless service.
We then had the hold removed on the property for ADSL and had the existing service reconnected, had an open fault on the line fixed, and were then told that our line was too long for a sync, although we were initially told it was a 3600m line, which was similar to our old property.
So no ADSL and no NBN FTTW. I borrowed a NextG hotspot device and aerial to test our Mobile Broadband reception, and it's consistently between zero and one 'bars'. Drops in and out a fair bit - definitely not stable enough to use continually. Our phones drop calls and hold SMSes inside also - it's just not a good location for comms.
I placed a call to NBNCo in regards to their Satellite services, and was told that I'd require a referral e-mail from Telstra sent directly to NBNCo to state that we'd tried Mobile Broadband with no luck. They would not accept a word-of-mouth statement; it must be written and include a Referral Number, which I have.
I am seeking the right person/people to talk to regarding getting this e-mail done. I spoke to a lovely bloke in Mobile Broadband Tower Support after I was given their number by NBNCo to ring (in error, obviously) who told me that these things are usually handled by internal liasions between NBNCo and Telstra. I then rang NBNCo back and was told this was rubbish.
I realise this is very long-winded. I realise the coverage maps tell me I should get a good signal with Mobile Broadband (Aerial). I realise the website says ADSL is possible, as is fixed wireless. Thing is - they're not, and we've tried them all.
I don't really want a Satellite service, and I understand the need to jump through hoops to get one. Unfortunately we're left with little option to my wife can run her business, and I'd just like to get the ball rolling. There is existing (IPStar) Sat gear on the roof, so it's been done before.
Many thanks in advance and apologies for the information overload!
Justin
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That's what I came across in my travels, too.
I quoted those documents the last time I spoke to NBN. They were adamant that an end-user applying for a Satellite service after July 2014 needs a letter from the metro-comparable Service Provider stating that the location is outside serviceable area. Since we've exhausted NBN and ADSL options, that then falls to Telstra.
I've been on the phone again this last hour and have made some progress after a transfer or two. A lovely fella at Telstra rang NBN for me and got told the very same, so it's not just me being led up the garden path - although it may be very new. Clearnet, Bordernet and IPStar told me I had to go through NBN for a new sat service, which checks out.
It doesn't look like this part of Telstra is able to provide said letter/e-mail for legal reasons, so I'm waiting to find out if there's a department in Telstra who can, or if I'll be left hanging again. Very few people would take satellite as a first option, and I understand the limited places, but it's a little disappointing nonetheless, especially as I'm 6km from a FTTW tower and less than 100m from a main road. TV is the same, no antenna reception either. It's like a little wormhole
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