My Mail host DNS header does not match the reverse DNS header. Mail servers receving emails will maker this as spam when they dont match.
Require Telstra support to change the PTR of the reverse DNS.
I have been on the phone and chat for over 3 hours. Need a level 2 tech support who can assist.
On my telstra account dashboard - it is documented
Static IP Address Status: Active
Hold a unique IP address, so you can provide file and mail server access over the internet.
Yes - it supports mail server access when emails are not spammed. therefore need support to fix this issue.
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Answer to your question: This is a consumer NBN connection.
When purchase my static IP and on my login Dashboard under addons it states support for file and mail servers.
" Static IP Address : Active "
" Hold a unique IP address, so you can provide file server and mail server access over the internet. "
I have spoken to Telstra Platinum support today - To now find out, Telstra do not provide this service and only provide this for business telstra mail host exchange services only.
I find Telstra is miss leading the consumer as it was clearly documented on my account. "Mail server access" - NOT. Current setup of my mail server is blocked by receiving mail servers as spam now. Reverse DNS name and DNS headers are not the same and Telstra support does not have access to change the reverse DNS record.
Went through this hooha too -- quickly canceled the residential static ip as it was kinda pointless (for my needs; and as read above too) and will just wait until i am out of contract and move away.
I too was under the assumption that i could make use of this static ip to house my own personal mail server. Ah well, tough **bleep** eh?
I was told by one rep that i could switch to business and do it. That is, PTR record, but that would include a 4 week delay just to get paperwork approved and then i break existing contract and recontract as business?! Clucterf*&k there.
I put a complaint in with a vigil of hope they could make it a feature request for the telstra 24x7 app, so that we could do it ourself aka custdata method, but for just the single IP we get as residential and... *woosh*
Hmm, is SPF at the DNS level enough to get by with, without the PTR with regards to dealing with the major mail servers?
One residential static IP, change the PTR record, self-managed via Telstra 24x7.. how frickin' hard is that to achieve?! Even if it was a 'once a month editable change' i do not see it as obscurely a burden of any system sorts.. i am sure they have the personnel that can make it happen.