GeekCentral
Level 1: Cadet

Request PTR change for local mail host.

My Mail host DNS header does not match the reverse DNS header. Mail servers receving emails will maker this as spam when they dont match.

 

Require Telstra support to change the PTR of the reverse DNS.

I have been on the phone and chat for over 3 hours. Need a level 2 tech support who can assist. 

On my telstra account dashboard - it is documented

Static IP Address Status: Active

 

Hold a unique IP address, so you can provide file and mail server access over the internet.

 

Yes - it supports mail server access when emails are not spammed. therefore need support to fix this issue.

   

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9 REPLIES 9
Level 22: Superhuman
Level 22: Superhuman

Re: Request PTR change for local mail host.

Is this on a consumer internet connection or a business internet connection?
For Official Support start a Secure Chat Here, try the Online Troubleshooter or Raise a Complaint.

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GeekCentral
Level 1: Cadet

Re: Request PTR change for local mail host.

Answer to your question: This is a consumer NBN connection. 

When purchase my static IP and on my login Dashboard under addons it states support for file and mail servers.

 

" Static IP Address : Active "

" Hold a unique IP address, so you can provide file server and mail server access over the internet. "

 

I have spoken to Telstra Platinum support  today -  To now find out, Telstra do not provide this service and only provide this for business telstra mail host exchange services only.

I find Telstra is miss leading the consumer as it was clearly documented on my account. "Mail server access" - NOT. Current setup of my mail server is blocked by receiving mail servers as spam now. Reverse DNS name and DNS headers are not the same and Telstra support does not have access to change the reverse DNS record. 

 

__spc__
Level 2: Rookie

Re: Request PTR change for local mail host.

Really??!!

I just splashed out on Telstra Static IP, plus a 3rd party personal domain INCLUDING SPF/MX CAPABILITY, on the basis that I could set the PTR... on the basis that the Telstra web pages say the Static IP is for web/mail server use.

I'm now a little bit cross!

Can a Telstra Rep confirm that PTR for domestic customers cannot be changed?
Level 22: Superhuman
Level 22: Superhuman

Re: Request PTR change for local mail host.

To my knowledge its not available for consumer customers.
For Official Support start a Secure Chat Here, try the Online Troubleshooter or Raise a Complaint.

Full Disclosure:
__spc__
Level 2: Rookie

Re: Request PTR change for local mail host.

Thanks for this info.

Telstra tried to sell me Platinum support on the phone just now, with no guarantees that they would address my PTR issue satisfactorily. WTF?!

Many other ISPs will change PTR records for you. In this day and age of technology, this counts as pretty poor performance by Telstra...
Level 22: Superhuman
Level 22: Superhuman

Re: Request PTR change for local mail host.

Telstra Platinum can't resolve this issue for you as its not within there scope.
For Official Support start a Secure Chat Here, try the Online Troubleshooter or Raise a Complaint.

Full Disclosure:
samuels
Level 4: Private Eye

Re: Request PTR change for local mail host.

Went through this hooha too -- quickly canceled the residential static ip as it was kinda pointless (for my needs; and as read above too) and will just wait until i am out of contract and move away.

 

I too was under the assumption that i could make use of this static ip to house my own personal mail server. Ah well, tough **bleep** eh?

 

I was told by one rep that i could switch to business and do it. That is, PTR record, but that would include a 4 week delay just to get paperwork approved  and then i break existing contract and recontract as business?! Clucterf*&k there.

 

I put a complaint in with a vigil of hope they could make it a feature request for the telstra 24x7 app, so that we could do it ourself aka custdata method, but for just the single IP we get as residential and... *woosh*

 

 

__spc__
Level 2: Rookie

Re: Request PTR change for local mail host.

I have now removed my static IP address from Spamhaus and also the Microsoft Outlook spam list; my emails, so far, are not getting through, and not being treated as SPAM; trying to make the most of a cr@p situation...

ISPs across the world will update their PTR with a user's domain, so shame on you Telstra for trying to make an extra buck or hundred out of consumers.
samuels
Level 4: Private Eye

Re: Request PTR change for local mail host.

Hmm, is SPF at the DNS level enough to get by with, without the PTR with regards to dealing with the major mail servers?

 

One residential static IP, change the PTR record, self-managed via Telstra 24x7.. how frickin' hard is that to achieve?! Even if it was a 'once a month editable change' i do not see it as obscurely a burden of any system sorts.. i am sure they have the personnel that can make it happen.

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