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Level 1: Cadet

Requesting commercial quote for cable

No one in Telstra seems to know what this is - despite there being an clear article about it.

What is a Commercial Quote & How do I request one?
A Commercial Quote is a process in which we arrange to provide you with a quote of the cost to connect your property to the HFC network. Any of our Consultants can submit a request to have a Commercial Quote completed for you, so just call us on 13 22 00 or Live Chat with us.

https://crowdsupport.telstra.com.au/t5/Broadband-nbn/How-To-Check-Cable-Broadband-Availability/ta-p/...

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4 REPLIES 4
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Level 23: Superhero

Re: Requesting commercial quote for cable

Hello
Have you rung more than one salesperson? as you may have struck an individual not aware of this.
I imagine that you could next try to speak to an internet sales supervisor ir if that fails ... lodge a complaint.
https://www.telstra.com.au/support/category/account-billing/manage-account/our-complaints-handling-p...

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I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"
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Level 25: The Singularity
Level 25: The Singularity

Re: Requesting commercial quote for cable

Commercial Quotes are rapidly becoming a thing of the past. If you are in an NBN area, then you can't get a commercial quote as Telstra doesn't do the installation any more. They place an order with NBN Co, who then takes over the process from there.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
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Level 1: Cadet

Re: Requesting commercial quote for cable

Understand that however i’m currently not in an NBN area. I know my building had Telstra cable, it’s just trying to get to the right person to install into my unit.
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Telstra (Retired)
Telstra (Retired)

Re: Requesting commercial quote for cable

Hi @Chris2020,

As @ProfessorPhone mentioned above, sometimes you will come across a sales consultant who isn't aware of some of our more obscure processes such as how to lodge a commercial quote. I'm surprised the one you talked to didn't work it out eventually though, since it is the first result in the internal information system when you search for "Commercial Quote". I'd recommend giving our Sales team one more chance on 132200, but if you still have no luck then lodging a formal complaint would be the way to go. We have a direct link to the complaint webform here:

http://tel.st/xgblu

 

Let me know it you have any further trouble though.

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