CrowdSupport®
Level 1: Cadet

SLACK SERVICE

Sorry im over bad reception from you, we have constant drop outs on adsl2, not impressed as you charge for it.

If i pay for a service i want to use it.......... you dont deliver

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3 REPLIES 3
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Level 22: Superhuman

Re: SLACK SERVICE


Sorry im over bad reception from you, we have constant drop outs on adsl2,


ADSL service (inclusive of ADSL2+ as a network access technology) does not rely on any form of radio reception for connection to the Internet. If you connect to the router on your LAN by Wi-Fi, drop-outs occurring in wireless connectivity of your end-user devices is no reflection whatsoever on the home broadband service for which Telstra charges and for which you pay.

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Departed from CrowdSupport as of 12 June 2013, when the fun factor for me had finally completely evaporated with all the recent site layout and functionality changes, and the apparent efforts to turn a community goodwill-powered vehicle into something closer to a customer service channel.

The opinions and sentiments expressed above are mine only, and do not necessarily reflect Telstra's views or position. I work at Telstra, but my participation here is strictly in a personal capacity as a fellow Australian telecommunications services consumer, and you can safely assume you are not my customer, client, patron, benefactor or friend when I post in this forum.
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Level 1: Cadet

Re: SLACK SERVICE

sadly not happy with service we receive

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Level 22: Superhuman

Re: SLACK SERVICE

If you are getting constant drop-outs on your ADSL line, please post your modem stats, and perhaps if you use the correct terms to describe your issue we might be able to help.

 

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Any opinions I express or advice I give are purely my own, and don't represent Telstra.


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